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Original topic:

Screen overheating and melting corner of TV - 6300 series LED

(Topic created on: 12/20/17 2:35 PM)
patriceh
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I own a Samsung LED TV 6300 series. The screen on the TV got so hot it melted the corner of the TV and the screen no longer functions. The TV itself was not on for the majority of the day. The TV was on for maybe an hour or so before it did this. There was no warning from the TV of it over heating. Has anyone else experienced this problem? I've owned the TV for just a little over 2 years and this incident seems as if the TV was not manufactured correctly as it happened completely unwarranted.
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SamsungJam
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Please get that to us as soon as you can.


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74Bronco
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My TV Started melting.  I contacted Samsung and told I was approved for an exchange.  I have gotten three automated messages telling me to call 1-888-501-2502.  ive been calling it several times a day for over three weeks.  I have never spoken to the elusive exchange coordinator.    Honestly, I've come to the cinclusion that this was a big run around orchestrated by samsung and they never had any intention of correcting a problem where the obviously faulty TV they built could overheat and potentallyy burn my house down and kill my family. 

 

I wanted to see if anyone else had this same siuation or knew another way to get ahold of an exchange coordinator before I get my local news and state attorneys generals office involved.  it s less about the TV now and more about letting others who were unfortunate rnouh to purchase from this company that obviously doesnt care that they make dangerous products.  

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SamsungJam
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Could you send us a private message with the transaction number so that we can get this resolved for you?


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74Bronco
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SamsungJam
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Thank you.  This has been escalated.  


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SamsungSabrina
Community Manager
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@74Bronco, so sorry to hear this. The exchange coordinator will contact you by the end of the day. 


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user9ZECmT1I6w
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Hello,

 

I was just informed that a Samsung UN50J6200AF Version  DH03  television that I purchased through Amazon on January 9, 2016 and gave to my parents began to melt around the frame today.  I was informed that the picture went black, and that the screen was glowing red.  My mother then started to smell burning plastic and that is when she realized the frame around the screen was melting.  She proceeded to immediately turn off the television.  This is a big issue that Samsung needs to start making people aware of, and needs to take action immediately just like they did with their washing machines and cell phones.  I hope this gets resolved in a timely manner!

 

 

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SamsungJam
Samsung Moderator
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Please send us a private message so that we can assist with this matter.  http://bit.ly/2ihPL97


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userfxYjBPvifD
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I have This same issue, where / how do I begin this process of resolving this issue?
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SamsungGill
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userfxYjBPvifD, please send us a private message so that we can get some information from you: Link

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