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Screen overheating and melting corner of TV - 6300 series LED

(Topic created on: 5/11/18 6:02 AM)
patriceh
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I own a Samsung LED TV 6300 series. The screen on the TV got so hot it melted the corner of the TV and the screen no longer functions. The TV itself was not on for the majority of the day. The TV was on for maybe an hour or so before it did this. There was no warning from the TV of it over heating. Has anyone else experienced this problem? I've owned the TV for just a little over 2 years and this incident seems as if the TV was not manufactured correctly as it happened completely unwarranted.
462 Replies
SamsungGill
Samsung Moderator
Samsung Moderator
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userqPsJexUPDP please send us a private message so that we can get some information from you: Link

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userqPsJexUPDP
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Thank you.  I have sent the private message. 

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SamsungJam
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Please get that to us as soon as you can.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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CoryAllen
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So I had my TV melt back in September last year. After a long drawn out process, I was able to use a one time accomodation to cover repair guys coming out to fix the TV. The repair guys were great! The TV, still not. As of a few days ago.....the TV has AGAIN MELTED!!! I'm a long time Samsung buyer and I'm rapidly losing faith. This is unreal to me that Samsung has not pulled a recall on these darn explodey TVs! I'm soon going to have to call again and deal with the outrageously long calls to probably receive a big nope anyways. It's frustrating beyond belief. Stand by your products!

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SamsungNik
Honored Contributor
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CoryAllen - Or you could reach out to one of the mods here like outlined above. Which is my recommendation, I may be biased but I like to think we're a bit more helpful than the guys on the phones lol. Shoot me a message here with the below information and I'll see what I can do: http://bit.ly/2igAXKH

 

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number:(If Available)
Copy of the Bill of Sale:
 

Model Code:
Serial Number:

Picture of the melted part of the screen:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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usereo981v9NRw
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Same story here,my parents called and said there tv's picture just went goofy and smelled funny.  Drove over to check it out and the corner was to hot to touch,so unplugged IMMEDIATELY! After some research I found this,but can't imagine what would have happened if they'd have been sleeping when it did this! TV is a  UN55H6203... Something has to be done about this issue,SCARY!!!

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SamsungJam
Samsung Moderator
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Could you send us a private message so that we can get some additional information from you http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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SamsungJam
Samsung Moderator
Samsung Moderator
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Please get that to us as soon as you can.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Discovery777
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I have a Samsung  50 inch smart tv, I bought the tv 6 months ago and a week ago the tv got lines on the screen from side to side. and the left corner got liquid running and it was really hot so I turned it off really scared that will blow up on my face can't believe that happened from a suppose very quality products 

 

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askneram
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 Samsung 6200.JPGSamsung 6200 off.JPG

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