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Black Hole

Re: Screen overheating and melting corner of TV - 6300 series LED

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Do you have a previous ticket number I can look into? 

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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Hey there userg45MhGuX4L, just reaching out since we haven't heard back from you. Do you have the previous ticket number we could look into?


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userdrXqmdoJaN
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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What is going on with my ticket? I had this melting/burning issue with my Samsung TV and there was a case opened on 4/28 with Samsung. I provided all the pictures and documentation but since then all I heard from Samsung is that they will get back to me in 2 days .. and now after nearly 3 weeks there is no follow up from Samsung. Everytime time I asked on status, I get a run around and a generic we will contact you reply. I was told last Tuesday that I will get a reply by this Tuesday (5/15).. and still no response. I contacted Samsung again today and I was told there is still no update.

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lbinca
Asteroid

Re: Screen overheating and melting corner of TV - 6300 series LED

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I have the exact same issue with my tv that I brought in 2015. Created a post before I saw this thread here - https://us.community.samsung.com/t5/TVs/Melting-TV-Screen-Samsung-50-quot-Class-49-5-quot-Diag-LED-1...

 

what can be done to fix or replace? 

 

 

 

 

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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Please send us a private message and we will be happy to take care of this for you.  http://bit.ly/2ihPL97


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lbinca
Asteroid

Re: Screen overheating and melting corner of TV - 6300 series LED

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Samsung has confirmed my claim and resolved it but i still do not have my replacement tv. My claim was confirmed on 5/23 with a promise of my old dangerous tv pick and replacement delivered within 7-10 days. It is now 6/13 a full 20 days later and nothing. I have called the service number and followed up on my case, the customer service representative was even surprised by the lack of resolution past the 10 day mark. I was promised another phone call and followup within 24 hrs - still nothing. What is the issue Samsung? 

 

Note: for all of those owners that have had this experience with Samsung melting tvs file a report with https://www.saferproducts.gov. They read my story and requested that i file a report, they are building a case for recall and other actions.

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user6qrdAXOqbb
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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I sent a message to samsungjam as per instructions found in this thread last Friday and have not received a reply.   So I need to call the 800 number to talk about my melting TV?  

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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I'm sorry about that! I have followed up with you via private message. 

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userF1oGnCNQyQ
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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I am having a very similar problem with my Samsung LED tv as well, purchased within the last two years, now getting extremely hot and melting in spots on the frame and getting nasty black bars on the screen, forcing me to leave it unplugged. I called customer service and was told that Samsung only wants to cover the labor of the repair, solely based on the age of the unit. The issue is a manufacturing problem one way or another, and I hope to better resolve this with your customer service dept., as I have been a devoted Samsung customer for years and have regularly advocated for the quality of Samsung products and service, and this does not fit that narrative at all.

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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Mind sending me a message with the information Drew posted in the current Solution @userF1oGnCNQyQhttp://bit.ly/2igAXKH


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