I hate to hear that so many are having such a severe issue with their TVs. "Severe" is not a word I wave around lightly, but these TVs have great potential to be fire hazards putting people and property at extreme risk.
That said, it has not been my experience that Samsung "blows off" or ignores its customers. I have every reason to believe that Samsung is very concerned about this issue and will do everything in their power to correct it. No company, regardless of how big it is, wants to be the next Toyota or Chevrolet, facing hundreds of millions of dollars worth of litigation and bad press, just to make today's dollar. Because if you want to make tomorrow's dollar as well, you have to keep today's customers happy and I like to think Samsung understands this.
The repair tech is due at my house tomorrow between 3-6pm. He called to say he has a new screen for our TV and that the repair shouldn't take long. I will post here when the job is finished and let all of you know if he replaces the melted trim piece as well. I will also speak with the repair tech and have him tell me what caused this to happen in the first place, what (if anything) has been done to correct the condition, and whether or not I can expect this to happen again. If I'm not pleased with eother the repair or the answers, I'll be on the phone with Samsung about a comllete refund because I refuse to have a ticking time-bomb in my home.
Stay tuned.
