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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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userfuDB6CKZ2M, please keep us posted. You can also reach out to us here via private message: Link

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Frosty_Power
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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Exact same thing has happened to me, with my 50" TV, and this is the first site I saw after Googling the problem. Sounds like it is fairly a common issue. Not sure how to follow up now, anyone have any positive results or follow up?

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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Send us a private message so that we can get some information and we will make sure that you are taken care of.  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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Please get that to us as soon as you can.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userO2b3iZtCCV
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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I have the exact same problem. I have had the tv now for about 2 years. I believe we got it at BestBuy but not sure, and I definitely don't have the receipt. What can be done?

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Highlighted
Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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@userO2b3iZtCCV Please send us a private message so that we can get some more information from you: Link

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userpxDG5CNqGX
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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This just happened to us as well. The bottom right hand corner of the screen and frame are melted. The TV is less than 4 years old. We are in an area affected by Hurricane Florence and would like to be able to see and not just hear the Weather Channel!

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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I would be happy to help you with that.  Could you send a private message?  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userhzxIf5BNI0
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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We just had the EXACT same thing happen on our Samsung TV. Reached out to support and they said they were escalating it and we would hear back in 24 hours from a representative. It's been 3 days and haven't heard a word. The tv is a little over a year old. Regardless of its age - this should NOT happen. Really dangerous and I've lost confidence in this company completely. 

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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@userhzxIf5BNI0: Would you happen to have a transaction number that we could look into?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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