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Original topic:

Screen overheating and melting corner of TV - 6300 series LED

(Topic created on: 9/14/18 6:36 AM)
patriceh
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I own a Samsung LED TV 6300 series. The screen on the TV got so hot it melted the corner of the TV and the screen no longer functions. The TV itself was not on for the majority of the day. The TV was on for maybe an hour or so before it did this. There was no warning from the TV of it over heating. Has anyone else experienced this problem? I've owned the TV for just a little over 2 years and this incident seems as if the TV was not manufactured correctly as it happened completely unwarranted.
462 Replies
SamsungGill
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@userO2b3iZtCCV Please send us a private message so that we can get some more information from you: Link

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userpxDG5CNqGX
Asteroid
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This just happened to us as well. The bottom right hand corner of the screen and frame are melted. The TV is less than 4 years old. We are in an area affected by Hurricane Florence and would like to be able to see and not just hear the Weather Channel!

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SamsungJam
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I would be happy to help you with that.  Could you send a private message?  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userhzxIf5BNI0
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We just had the EXACT same thing happen on our Samsung TV. Reached out to support and they said they were escalating it and we would hear back in 24 hours from a representative. It's been 3 days and haven't heard a word. The tv is a little over a year old. Regardless of its age - this should NOT happen. Really dangerous and I've lost confidence in this company completely. 

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SamsungJam
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@userhzxIf5BNI0: Would you happen to have a transaction number that we could look into?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userG0SYda051O
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Mine burned last night

 

very frustrating only 10 months old

 

joe

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SamsungJam
Samsung Moderator
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Send us a private message: http://bit.ly/2ihPL97 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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SamsungJam
Samsung Moderator
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Send us that info as soon as you can.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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user3CpR0scgGD
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I had posted 7/31/17 the long list of steps I went through to try to get resolution for my problem.  I have been back and forth with Samsung and I am pleased to say that I just had a prorated refund deposited into my bank account last night.  

 

I am very thankful to have resolution/closure and am very appreciative of Samsung for coming through this way.  It makes me feel good about the company once again.  

 

Thank you Samsung,

 

Andrew L.

SamsungJam
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We're glad that you've got this resolved!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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