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userpxDG5CNqGX
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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This just happened to us as well. The bottom right hand corner of the screen and frame are melted. The TV is less than 4 years old. We are in an area affected by Hurricane Florence and would like to be able to see and not just hear the Weather Channel!

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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I would be happy to help you with that.  Could you send a private message?  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userhzxIf5BNI0
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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We just had the EXACT same thing happen on our Samsung TV. Reached out to support and they said they were escalating it and we would hear back in 24 hours from a representative. It's been 3 days and haven't heard a word. The tv is a little over a year old. Regardless of its age - this should NOT happen. Really dangerous and I've lost confidence in this company completely. 

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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@userhzxIf5BNI0: Would you happen to have a transaction number that we could look into?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userG0SYda051O
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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Mine burned last night

 

very frustrating only 10 months old

 

joe

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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Send us a private message: http://bit.ly/2ihPL97 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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Send us that info as soon as you can.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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user3CpR0scgGD
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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I had posted 7/31/17 the long list of steps I went through to try to get resolution for my problem.  I have been back and forth with Samsung and I am pleased to say that I just had a prorated refund deposited into my bank account last night.  

 

I am very thankful to have resolution/closure and am very appreciative of Samsung for coming through this way.  It makes me feel good about the company once again.  

 

Thank you Samsung,

 

Andrew L.

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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We're glad that you've got this resolved!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userVJFg61Ql1R
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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This just happened to us last night, April 21, 2018, same story as everyone else. Screen didn't come on/suddenly went out, but TV had audio. Plastic bezel is melted and hot to the touch. TV is shot now. Took a few pictures on and off. Was working perfectly since we have had it.

 

We were out all day (my daughter turned 1 two days ago, party was yesterday, important and busy day, so I have good timeframe references), the TV was on in the morning around 9AM just before we left it off for the day. We came home and visited with friends and family for the remainder of the day. Around 11:40PM we tried to turn the television.

 

Google searched for the issue, and this was the first hit.

 

PM'd mod as mod reply requested.

 

Yikes.

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