Screen overheating and melting corner of TV - 6300 series LED

[SamsungJam]

Please get that to us as soon as you can.  

[userO2b3iZtCCV]

I have the exact same problem. I have had the tv now for about 2 years. I believe we got it at BestBuy but not sure, and I definitely don't have the receipt. What can be done?

[SamsungGill]

@userO2b3iZtCCV Please send us a private message so that we can get some more information from you: Link

[userpxDG5CNqGX]

This just happened to us as well. The bottom right hand corner of the screen and frame are melted. The TV is less than 4 years old. We are in an area affected by Hurricane Florence and would like to be able to see and not just hear the Weather Channel!

[SamsungJam]

I would be happy to help you with that.  Could you send a private message?  http://bit.ly/2ihPL97

[userhzxIf5BNI0]

We just had the EXACT same thing happen on our Samsung TV. Reached out to support and they said they were escalating it and we would hear back in 24 hours from a representative. It's been 3 days and haven't heard a word. The tv is a little over a year old. Regardless of its age - this should NOT happen. Really dangerous and I've lost confidence in this company completely. 

[SamsungJam]

@userhzxIf5BNI0: Would you happen to have a transaction number that we could look into?

[userG0SYda051O]

Mine burned last night

very frustrating only 10 months old

joe

[SamsungJam]

Send us a private message: http://bit.ly/2ihPL97 

[SamsungJam]

Send us that info as soon as you can.