Ok, two weeks to the day that my Samsung malfunctioned and melted it is now repaired. First step I took was unplugging and turning off the T.V. I then called customer support at Samsung. They took my information and account of what had transpired. They are very vague about knowing anything about these issues, but my intuition said they are fully aware and after I found this forum, I knew they were having hundreds if not thousands of these issues. The day after I called Samsung, they conducted a follow up call wanting to make sure no property was damaged or anyone was injured. Luckily that answer was know. I was then informed that my TV, (less than two years old) was not under warranty. However, based on the issue at hand they would provide a "one time courtesy repair." They indicated that a serviceman would be contacting me to come investigate the problem and make repairs. Repairman came on Tuesday September 13, 2016, and took my TV to order the new screen and repair at his shop. Today he returned it good as new, but did state that he would be warry or leaving this TV on and unattended as all he did was replace a screen. The componants in the TV to his study are all working correctly, but he added they are still the same componants that were there when the TV malfunctioned originally. I would say Samsung was awsome for providing this "one time courtesy repair, but it was a just thing to provide given the potential fire it could have caused in my home. I am hoping that this new screen was fabricated a little different than the original given the fact they simply replaced it and not a total recall on the entire TV. This is a scary proposition, as Samsung has really provided no explination for the malfunction and obviously know it is not user error as they fixed the TV out of Warranty. I wish everyone luck on this issue and hope these troubles can end from this forum. I am skeptical though as I think they just had a giant problem with their Galaxy 7 which was just recalled on September 21, 2016, do to fire hazard as well. I don't mean to bad mouth Samsung, I have two other Samsungs TV's and two note pads that are much older in my home and have had no issue, but this is concerning to say the least. It would be nice if someone from Samsung could contact me and give me some reassurance that the replacement screen will eraticate any further potential for the same thing happening again. Or recall my TV and replace it with one that is not suceptable to spontanious combustion.
I have had the exact same issue as many of you. The corner of my TV got very hot and melted the frame.
I've lost the screen with the white light in the corner.
I called Samsung Customer Service a couple of times. Straight away I indicated the TV was under 3 years old,
and actually wasn't even taken out of its box for 5 months until I could get it mounted.
I received a call back asking for serial number and was told then we could move forward with fixing the problem.
Once everything was in order, then they tell me I will have to pay for the repair.
I mentioned this forum and how some people are posting they received a one time customer service courtesy
call and he basically said I was lying.....that Samsung does not do this.
Maybe I was wrong in thinking a TV could function for more than 3 years without needing a repair? I have
learned my lesson.......Good bye Samsung....never again!
Try contacting Samsung Customer Service again and explaining that is a fire hazard. I'm not sure if that's the right name for the division that reviewed my situation and I don't have a phone number handy. Perhaps you also could contact some of the Samsung reps in this forum who've asked for more information.
Samsung Repair told me I'd have to pay for the repair because the set is out of warranty, but that's probably their standard operating procedure. They then passed my information to Samsung Customer Service (again, not exactly sure who).
Customer Service reviewed my situation, seemed more sympathetic to what is obviously a danger, and then offered a one-time courtesy repair (no fee to me). A repairman came to my home, replaced the front panel and the TV is back in operation. This was the appropriate response to the situation and they should be willing to either fix these sets or make a recall. Good luck.
I have to say, that after three weeks of dealing with Samsung on this issue, I am very displeased.
I was first told, like many others, that the TV would be serviced. That would have been great, except that it never happened. I was contacted by the service company, but then Samsung cancelled the service request because of my location.
I contacted Samsung again, and they assured me that they were looking for a service contractor that could reach my location to repair the TV. After not hearing back from anyone for a few days, I had to contact Samsung again, and again I was told to wait while they found someone.
After three weeks, they told me there wasn't anyone to service the TV, so I was offered a refund. Fine by me, but when I OK'd that, I was then told that it would be prorated based on the orginal warranty of the TV. This did not sit well with me, as the TV was purchased on sale.
So while others get their TV repaired for free, I'm left with a melting TV and what amounts to about 50% of the retail cost. Trust me, I asked to go up the ladder on this, and no one seemed to care about the fact that the 14 month old TV was melting while my 10-year-old son watched it ... Even if there wasn't the safety factor, do they really expect people to buy a new 50" TV every 14 months? I know I can't afford that.
I've always bought and spoken highly of Samsung products, even my washer and dryer are Samsung, but they've definitely lost a lifelong customer. I have to recommend that everyone "buyer beware" on these TVs and other Samsung products.
Same model, same boat.. Repair guy came out and said it needs a new panel.. Possible house fire and no accommodations offered. No damage in my case means no fault? Just $1000.00 gone
Samsung service told me specifically that someone would be in touch with me within 2 days about setting up a service/repair call to my home.
A week later I get a phone message from a company that is located over 170 miles away from me (that's over 2 1/2 Hrs drive time one-way) asking me to call them to set up an appointment. All attemtps to reach them at the number left in their message during their stated business hours resulted in a busy signal. If I call after hours in an attempt to leave a voice mail offering an alternative number to reach me at, absolutely no options available to leave a message. I did a little looking on line about this company Lakes Electronics, Pompano, FL. It quickly became obvious by the reviews on the BBB, Google Review & Yelp sites that this company has a very poor customer service track record. Did I say they had a poor rating?
What is Samsung thinking trying to get a poorly rated company to travel over 340 miles round trip to come fix a faulty, dangerous product they sold me and then expect me to feel good about their company? Really? I have not been feeling the love for over 2 weeks now!
Burning tablets and now smolding/melting TVs. What's next Samsung?
Lakes Electronics called, scheduled an appointment, and showed up on time. They fixed my TV with a new screen.
Try 800 864 9416. My guy came from Ft. Pierce, even though the card says Pompano Beach.