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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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@ userTfUnf4plQ2 Just checking in to see if you are able to provide the requested information above in a private message here: https://bit.ly/2mQxylV

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userymzOwOZTsI
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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I sent the transaction number as requested to SamsungJam via direct message.

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userS2XykHWQ1m
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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Where is my refund/exchange and why am I having to fight Samsung tooth and nail?  I will not stop as this issue is not the consumers problem and is a MAJOR fire hazzard!

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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We're happy to look into your case. Please send Samantha or I a private message with your ticket information. 

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userQF9vegnCjR
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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My tv started to melt this morning, only 4 years old!!!


Model Code: UA50F5000ARXSJ

 

 

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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We're happy to look into your case. Please send Justin or I a private message with your ticket information and we will do anything we can to expedite this for you. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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usermdNMDVjInN
Astronaut

Re: Screen overheating and melting corner of TV - 6300 series LED

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This started happening to me this past weekend, the TV is just over 2 years old.  The picture in the corner started going black and was so hot you could barely touch it, but just in the top left corner.  The frame started to split (front and back pieces).  I thought it was going to catch fire.  Turned it off and havent used it since.  

I will now have to replace it, if this is what I can expect from Samsung I will not be buying another one.  I have a 50" LG Plasma that is 10 years old and works perfectly.  If I dont get satisfaction from Samsung it will be going to a competitor....like LG

I will start with Samsung customer support unless some from Samsung reaches out to me throught this post

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userS2XykHWQ1m
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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TV purchased less than 3 years ago.  Bottom left of the screen started looking funny, followed by white lines throughout the entire picture.  Suddenly, I went over by the TV and a puff of smoke came out of the TV.  Immediately unplugged the TV.  I see now there are many issues on this situation but doesn't appear to be a consistent solution.  What does Samsung intend to do about this as this to me is a safetly hazard beyond proportion.  Super dissapointed in a purchase gone bad less than 3 years old! 

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userS2XykHWQ1m
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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Now the technician said the repair is declined as Samsung feels it is caused from physical damage.  THAT IS A BUNCH OF GARAGE!  There is no physical damage other than it melting from the inside.  HOW did I do that Samsung!  BBB here I come and I am not sitting quiet about this especially seeing the number of others having this problem.  I don't think all these people coinciendtally caused physical damage?  I call BS on you Samsung and NEVER will I purchase another Samsung product!  Technician even felt that Samsung would replace the screen and was surprised when it wasn't!!

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userXXqvnLGZZS
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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A few weeks ago my UN50J6200 started getting lines in it.  Within a couple of hours the bottom right corner turned black, smelled like something was burning, and was very hot.  I quickly unplugged it.  Now when I plug it in only two lines display, and the rest of the screen is black. 

 

 

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