My Samsung LED TV did this in the bottom right corner as well. Who shall I contact to get this problem resolved? Not sure on how to send message with personal infprmation. Thanks, Kristina
To send other users a private message you can visit their profile and on the right side of the screen you should see an option for "Send this User a private message". If you don't have this option listed let me know and I'll see if we can get this fixed for you. I'll go ahead shoot you one though!
My TV just did the same thing and nearly caught fire. I am lucky my kids caught it. What action needs to be taken? I have submitted an email to samsung customer support. This is very disappointing and scary.
Twavos, Could you send us a private message with any transaction numbers you may have?
Actually, the only person who can mark something as solved is the original poster, who apparently did have her problem resolved.
I know that this does not help with your original problem so, if you have not heard directly from one of the moderators regarding your specific problem, I suggest that you start another thread so that it gets noticed. Sometimes, these multipage threads get buried.
thanks for that bit of info.
And Another Up-Date, 11/09/2016:
I did try using the advice given by Lakes Electronics; immediately ask for Executive Customer Service. Seems to be a special problems solution group. I was transferred to the group but then told they would have to call me back within 48 hours. I never heard from them. BUT ....
I received a call from Lakes Electronics today. Seems Samsung called them to authorize a one-time warranty service call with needed parts and labor to be covered. That's great, but it has been a very long and fustrating process. So when the technician comes and performs his/her magic, I will give what I hope is a final up-date to this issue.
Another Interesting Fact I learned this pass Saturday - I was in a Sears store and casually asked a couple of sales folks in electronics if they had heard of this problem with Samsung Smart TV screens. They said no, but they did tell me that a few weeks earlier Samsung Reps had come to their store looking at their stock and pulling some of it. They did not know any specific details of what the Reps were looking for or why, just that they had been there. Just a coinsidence ?
I do appreciate Samsung finally stepping up to help resolve this issue. I just wish that it did not have to take so much of my time and energy to get their attention the first time. More to come after Friday's repair visit.
And this is what I now see on my srceen when I plug it in and turn it on. Just thought I would share.
I am not seeing the option of a private message. My contact info is email@example.com.
My TV info is:
Type #: UN50F5500
Serial Number: <HIDDEN>
Manufacturer Date: Nov 2013
It started smoking and melted. I'm glad I was present or it may have caught fire with the kids in the room.
This is a safety issue for both person and property.
I hope Samsung is intending on taking extremely good care of those that have been impacted by this.
Between the burning phones and this, their reputation will take a hit.
Please let me know if you can help.