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userS2XykHWQ1m
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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Can you explain what consitutes a refund for this user and not others?????  Same issue.... different resolution! 

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userLrz8xoBTQF
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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I am having the exact same problem! Happened about a month ago. First thing that occurred were these white lines that appeared vertically on the screen and wasn’t able to get any kind of picture. Then smelled smoke and noticed the screen had literally melted in the bottom left corner. I’ve reached out to Samsung and at first they seemed genuinely concerned and told me someone would be contacting me about a repair. The only department that contacts me is one to make sure no property damage was done. Well no and thank god! It is out of warranty now of course. But no TV should EVER melt. It could’ve burned down my entire house or killed someone. Samsung had issues with that phone and they recalled it and replaced users device. Why hasn’t this product been recalled? Is it going to take someone dying from a house fire in order for them to take it seriously? I paid almost $1,000 for this television. I either want a check for that amount or a new television (not this kind of course) but another 50” of comparable quality. I’m out a working television and I’m very frustrated at the lack of “urgency” customer support seems to have to get this model out of our homes where they aren’t safe. I shouldn’t have to spend months of my life battling this out. I think everyone needs to start posting everywhere how dangerous this television is since Samsung seems to be unwilling to make things right with the consumer. There are 39 pages to this post. 39!!! And that’s only the people that took the time to report it. This needs to be made right. Regardless of warranty status. People can’t cause their screen to start melting and smoke to appear. Someone is going to get hurt. 

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user43iZaTSl3K
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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Hey I have a 50' 6300 TV and the left bottom corner melted I was lucky I was at home.  The bottom left corner has a white circle and the horizonal line at the bottom.  I don't knw if the TV is SAFE!  Please advise.

 

 

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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I'm sorry to hear this@user43iZaTSI3K. Please send me a private message with any photos and your contact information. I'm happy to look into your case. 

Community Guidelines: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-General-Guidelines/ba-p/459817
Terms of Service: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-Terms-and-Conditions/ba-p/460091
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userBustCEAp33
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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Hi, 

 

I am having a similar problem. The bottom left of the TV is very hot and there is a black bubble spreading and the plastic is melting. Who can I contact to try to resolve this?

 

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Highlighted
Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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Please send me a private message with your contact information. I'm happy to look into this. 

Community Guidelines: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-General-Guidelines/ba-p/459817
Terms of Service: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-Terms-and-Conditions/ba-p/460091
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dharms0228
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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The exact same thing just happened to ours.  Very scary b/c it melted and it hangs on our wall which easily could have caused a fire or hurt my family.    

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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@userZDYMmCxzPz   We are sorry to hear about this. Please send the model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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dharms0228
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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Good Afternoon,

 

I reached out earlier via a PM to Cole b/c I saw that he posted for anybody w/ these issues to PM the link he copied so I did and now I can not reply to your PM link b/c it states I reached my allowable number of PM messages. We turned our 2 year old Samsung TV on today and it was fine for a bit then white lines started to show up and the tv started to melt.  This is very frightening being that sometimes we keep the tv on when we leave for short periods for our dog and this could have caused our house to burn down along with the concern of my 5 year old touching it and getting severly burnt.  The tv was so hot before we unplugged it.

 

Model Code: UN50J6200AFXZA
Serial Number:04KD3CBH301153L

 

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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Hello! We have been advised to provide an exchange of the unit. May I set up this up for you? ^Justin 

Community Guidelines: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-General-Guidelines/ba-p/459817
Terms of Service: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-Terms-and-Conditions/ba-p/460091
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