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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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@userZDYMmCxzPz   We are sorry to hear about this. Please send the model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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Good Afternoon,

 

I reached out earlier via a PM to Cole b/c I saw that he posted for anybody w/ these issues to PM the link he copied so I did and now I can not reply to your PM link b/c it states I reached my allowable number of PM messages. We turned our 2 year old Samsung TV on today and it was fine for a bit then white lines started to show up and the tv started to melt.  This is very frightening being that sometimes we keep the tv on when we leave for short periods for our dog and this could have caused our house to burn down along with the concern of my 5 year old touching it and getting severly burnt.  The tv was so hot before we unplugged it.

 

Model Code: UN50J6200AFXZA
Serial Number:04KD3CBH301153L

 

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Community Manager
Community Manager

Re: Screen overheating and melting corner of TV - 6300 series LED

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Hello! We have been advised to provide an exchange of the unit. May I set up this up for you? ^Justin 

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Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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This just happened to our TV (Samsung 40 smart tv)....turned it on this morning for my daughter and 45 mins later I came out after getting ready for work and the screen had lines in it. When I looked more closely, I noticed the bottom left corner seemed to be off. When I went to touch the screen to inspect it further, it nearly burned my hand. I noticed the casing had melted as well. Luckily my daughter didn't touch it and I've turned off the TV and unplugged it. 

 

 

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Astronaut

Re: Screen overheating and melting corner of TV - 6300 series LED

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I smelled buring plastic in my house and found the bottom corner of my TV melting. The TV wasn't even turned on. Will you replace this TV. I have been a loyal customer of Samsung for a long time. I have 4 other TV's in my house are there issues with other TV's VERY CONCERNED

 

Model number is un50j6200afxza

s/n 04kd3chgb00382d

 

 

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Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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This just happened to my second JS9000. I noticed it was getting really hot and now the screen looks like its bleeding black blotches from the edges after its on for a short period of time. You would think as expensive as this TV was it would last longer. VERY Poor quality. I tried talking to a Samsung rep and they told me its out of warranty so I will have to pay to get it repaired but after this I dont want to even take the risk of it happening for a 3rd time...so there is no way Im buying another Samsung TV...fire hazard!

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Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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I have the same issue with a JS8500. "bleeding black blotches from the edges" is a good way to describe it. I sent pictures to Samsung. Curious what their response will be. I'm reading around 158 degrees F on the top left edge. I'm worried there might be a catastrophic failure (smoke, sparks, etc...) as other people have mentioned in the community.

 

Kevin

 

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Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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I'm curious, anyone out there having this problem with a full-array TV or is the problem only affecting edge-lit TV's?

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Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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Hi,

I got a Samsung J5200 50"-Class Full HD Smart LED TV in July 2017, there where cheaper options but I went for Samsung thinking of quality but as many other people in here it overheated and a corner of the tv melted, it has sound but a black screen, this happens only a year and a half later, it is not only a money concern but a safety one, this tv is a fire hazard, I leave this Tv on when I leave for my dog, I'm glad this happened while I was home because it was really hot; I sent a PM to SamsungCole with all the info requested, I need a solution.

Thank you.

 

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Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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The same just happened today with my 50" 6300 series TV.

A melting spot appeared in the left bottom corner with the horizontal lines through the screen. 

 

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