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Community Manager
Community Manager

Re: Screen overheating and melting corner of TV - 6300 series LED

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Hello! We have been advised to provide an exchange of the unit. May I set up this up for you? ^Justin 

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Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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This just happened to our TV (Samsung 40 smart tv)....turned it on this morning for my daughter and 45 mins later I came out after getting ready for work and the screen had lines in it. When I looked more closely, I noticed the bottom left corner seemed to be off. When I went to touch the screen to inspect it further, it nearly burned my hand. I noticed the casing had melted as well. Luckily my daughter didn't touch it and I've turned off the TV and unplugged it. 

 

 

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Astronaut

Re: Screen overheating and melting corner of TV - 6300 series LED

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I smelled buring plastic in my house and found the bottom corner of my TV melting. The TV wasn't even turned on. Will you replace this TV. I have been a loyal customer of Samsung for a long time. I have 4 other TV's in my house are there issues with other TV's VERY CONCERNED

 

Model number is un50j6200afxza

s/n 04kd3chgb00382d

 

 

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Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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This just happened to my second JS9000. I noticed it was getting really hot and now the screen looks like its bleeding black blotches from the edges after its on for a short period of time. You would think as expensive as this TV was it would last longer. VERY Poor quality. I tried talking to a Samsung rep and they told me its out of warranty so I will have to pay to get it repaired but after this I dont want to even take the risk of it happening for a 3rd time...so there is no way Im buying another Samsung TV...fire hazard!

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Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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I have the same issue with a JS8500. "bleeding black blotches from the edges" is a good way to describe it. I sent pictures to Samsung. Curious what their response will be. I'm reading around 158 degrees F on the top left edge. I'm worried there might be a catastrophic failure (smoke, sparks, etc...) as other people have mentioned in the community.

 

Kevin

 

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Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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I'm curious, anyone out there having this problem with a full-array TV or is the problem only affecting edge-lit TV's?

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Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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Hi,

I got a Samsung J5200 50"-Class Full HD Smart LED TV in July 2017, there where cheaper options but I went for Samsung thinking of quality but as many other people in here it overheated and a corner of the tv melted, it has sound but a black screen, this happens only a year and a half later, it is not only a money concern but a safety one, this tv is a fire hazard, I leave this Tv on when I leave for my dog, I'm glad this happened while I was home because it was really hot; I sent a PM to SamsungCole with all the info requested, I need a solution.

Thank you.

 

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Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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The same just happened today with my 50" 6300 series TV.

A melting spot appeared in the left bottom corner with the horizontal lines through the screen. 

 

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Astronaut

Re: Screen overheating and melting corner of TV - 6300 series LED

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My Samsung UN50J6300 Smart TV apparently overheated today and now the screen is black. I had no idea there have been issues of this nature from Samsung TVs or I would not have purchased it three years ago. I called Samsumg today, but of course the representative could not help. It is a shame that the appliances of today are made of such poor quality and craftsmanship. One previous tv I owned lasted approximately 25 years and another one I still use is about 20 years old.

 

Furthermore, I purchased three new Samsung appliances for my kitchen. Two of those appliances have already had issues. In fact, the microwave will need to be replaced or repaired with a $150 part. I will NEVER  buy a Samsung product again. It is ridiculous that companies would manufacture such crappy products and not expect people to spread the word or search online for information. 

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Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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We just had the same issue last night. The TV is 6 years old, but I'm still really disappointed in this hardware. Not only is it crazy for a high end TV to fail after 6 years, but this failure mechanism is really scary! This could've started a fire in our house if we hadn't been sitting right there!

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