My 6900 smart series tv started getting horizontal lines on the screen and the picture was freezing in the background at times. On the left hand side of the screen a black blob started to form along the frame. The screen at this area was very hot to the touch. I turned the tv off for a few hours. Immediately after turning the tv on the screen was again hot and the lines were still on the screen.
Is there a fix for this or should I just purchase a new tv? This tv is about 6/7 yrs old, have had no issues and have been really pleased with the performance of this tv.
Can you please send us a private message with your model and serial number?
Sent in my information and Samsung has gone silent. Where are you Samsung. Why are you not talking to me? Hello. I had to buy another TV because you tried to burn my house down with a melting TV... Are you not going to fix this? Hellooooooooo Samsung where are you?
I'm sorry, We replied to your message asking for your name, address, telephone number, e-mail address and a picture of the melted area, and we never heard anything back from you. Please feel free to private message us the needed information and we're happy to escalate this on your behalf.
@MYSAMSUNGTVBURNEDTODAY We're just reaching out again, as we still haven't heard anything from you. We'd be happy to help we're only a message away. If you don't want to message us here please feel free to email us at firstname.lastname@example.org