Twavos, Could you send us a private message with any transaction numbers you may have?
Actually, the only person who can mark something as solved is the original poster, who apparently did have her problem resolved.
I know that this does not help with your original problem so, if you have not heard directly from one of the moderators regarding your specific problem, I suggest that you start another thread so that it gets noticed. Sometimes, these multipage threads get buried.
thanks for that bit of info.
And Another Up-Date, 11/09/2016:
I did try using the advice given by Lakes Electronics; immediately ask for Executive Customer Service. Seems to be a special problems solution group. I was transferred to the group but then told they would have to call me back within 48 hours. I never heard from them. BUT ....
I received a call from Lakes Electronics today. Seems Samsung called them to authorize a one-time warranty service call with needed parts and labor to be covered. That's great, but it has been a very long and fustrating process. So when the technician comes and performs his/her magic, I will give what I hope is a final up-date to this issue.
Another Interesting Fact I learned this pass Saturday - I was in a Sears store and casually asked a couple of sales folks in electronics if they had heard of this problem with Samsung Smart TV screens. They said no, but they did tell me that a few weeks earlier Samsung Reps had come to their store looking at their stock and pulling some of it. They did not know any specific details of what the Reps were looking for or why, just that they had been there. Just a coinsidence ?
I do appreciate Samsung finally stepping up to help resolve this issue. I just wish that it did not have to take so much of my time and energy to get their attention the first time. More to come after Friday's repair visit.
And this is what I now see on my srceen when I plug it in and turn it on. Just thought I would share.
I am not seeing the option of a private message. My contact info is firstname.lastname@example.org.
My TV info is:
Type #: UN50F5500
Serial Number: <HIDDEN>
Manufacturer Date: Nov 2013
It started smoking and melted. I'm glad I was present or it may have caught fire with the kids in the room.
This is a safety issue for both person and property.
I hope Samsung is intending on taking extremely good care of those that have been impacted by this.
Between the burning phones and this, their reputation will take a hit.
Please let me know if you can help.
This will be the final up-date to my story.
After several calls to the Samsung Help Line (which I now can't seem to find or I would post it here, call a Best Buy. They will have the number) and finally asking for "Executive Customer Service", I was waiting to hear back from the local company that Samsung had contacted on my behalf. Samsung finally agreed to a one-time, out-of-warranty service call and repair. No costs to me, except the time off from work to meet the tech at my home, twice. I strongly suggest that you give the service tech who will visit you all the details of your TVs problems. The tech came, looked, listened and determined a new screen was needed, and not something else he was planning on. Hence the 2nd service call to bring the replacement screen. Very, very important they understand all the symptoms before arriving. And did I say how important this was if you didn't want to see your service tech again?
Lake Electronics in Pompano, Fl (the service repair rep for Samsung in Southeast Florida) seems overwhelmed with Samsung service calls. But after a rocky start with them, and some very good advice on how to handle Samsung (Executive Customer Service are the magic words here), they did call and their service tech for the Central Florida region came to my home and made the needed screen replacement. So far after a couple of hours of use, it is working as expected.
I want to thank Samsung for stepping up and taking care of this issue for me. I do hope that Samsung completely investigates this flaw and takes the necessary steps to protect your customers, whatever the cost. Doing what is right will always get understanding, respect and forgiveness, at least with the America public. We respect a company that does what is right, no matter the cost.
And thumbs up for Lakes Electronics. Business is booming but I wouldn't want to have to deal with all the customers with defective products that they must dealing with. Best of luck and keep up the good job, it is appreciated. I hope this info helps others with the same issue. Just be polite, patient and persistent.
And for the Samsung site monitor, you can now mark this thread as solved. Thank you.
I am having the same issues as many of the customers have described - the screen of the TV is overheating and melting the bottom right corner of the TV. I am upset because I love samsung products and the TV but this gave me an unsure feeling on the safety of the products.
Please help guide me to next steps, and how to send a private message to support so I can send in the info requested.
You can send me a private message here with the information: https://us.community.samsung.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/12
I look forward to hearing from you!
Click the link in the previous response. You will be able to send a private message from there.