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Astronaut

Re: Screen overheating and melting corner of TV - 6300 series LED

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Dear Samsung, I purchased UN65KU7000F on 8/21/16 and I’m afraid it’s going to start a fire in my house. Pictures show the bottom right hand side of the screen to have some kind of light distortion and it is so hot to the touch that it will burn your skin. I know the warranty was for 1 year but I was wondering if this should be considered a recall for safety reasons. Any help will be greatly appreciated.thumbnail.jpgthumbnail2.jpgthumbnail4.jpg

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Honored Contributor

Re: Screen overheating and melting corner of TV - 6300 series LED

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At this time there are no recalls on any of our TV models. We would be happy to look into this further though if you wouldn't mind shooting me a message here with the below information:

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Place of Purchase:
Bill of Sale:


Serial Number:


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Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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Messaged you.  Exact same thing happened to me!  Lower left hand corner of the TV is melted and the screen doesn't work on that side now.  This is absolutely crazy that there hasn't been a recall, this is a scary fire hazard and a miracle that there haven't been any significant injuries.  This is in reference to the Samsung 50" TV Samsung UN50J6200.

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Astronaut

Re: Screen overheating and melting corner of TV - 6300 series LED

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I think ther may filters on that side

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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Oh no! Is this regarding your television as well?  


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Astronaut

Re: Screen overheating and melting corner of TV - 6300 series LED

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And i couldent breath

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Astronaut

Re: Screen overheating and melting corner of TV - 6300 series LED

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I meant it

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Astronaut

Re: Screen overheating and melting corner of TV - 6300 series LED

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Kinda ya because it gets so hot i cant touch it

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Astronaut

Re: Screen overheating and melting corner of TV - 6300 series LED

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What i do is use the pieer outlet to shut off when it freezes and overheats

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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Could you send us a private message as well so that we can get some additional information?  http://bit.ly/2ihPL97


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