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Brutey
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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This also happened to me today. 

 

I purchased the TV a little over a year ago from Costco and tonight the screen went black, then it came back on with white lines running across most of the screen.  I then turned off the TV and unplugged it, however, when I touched the screen I burned my hand because the TV had melted in the lower right corner.  This is ridiculous.  Talk about a major fire hazard, not to mention that this TV is expensive.  Apparently Samsung has more than just cell phones that are fire hazards!!

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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Brutey,
I am sorry to hear this, did you do as suggested on the solved message? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Brutey
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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Samsung has contacted me and they are taking care of it. 

 

Thank you. 


@SamsungDrew wrote:

Brutey,
I am sorry to hear this, did you do as suggested on the solved message? 


 

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userUvzHUJQSAq
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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I have a UN 55JS9000 a little more than a year old. The right and left edges of the screen started to become wavy and 3 brown streaks about 6" wide are horizontally accross the screen. The picture quality is significantly degraded. The metal frame is very hot, too hot to touch. I am afraid it may catch fire and set my condo on fire. What do I do Samsung. I have 5 other Samsung TVs, non og which showed this problem.

 

Pete

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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userUvzHUJQSAq please send us a private message with your full model code and serial number as well as pictures if you would like for us to look into this for you. 

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userUvzHUJQSAq
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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my TV is a 55JS9000, SN <Hidden>, purchased on Nov 16, 2015 at Best Buy for $2,129.28.

Pictures of screen below.

 

I bought this to have the best Samsung made at the time. Who would have thought that after only 14 months it would fail and become a fire hazzard.

 

Because the picture was so good when I bought it, I also bought a 48JS9000 and a second 55JS9000 for our Virginia home. In addition I have 3 other Samsung TVs.

 

Where do we go from here, quickly, as I do not want to risk a fire and I want to be able to watch a quality TV that I paid lots of money for.

 

IMG_1022.JPGIMG_1023.JPGIMG_1024.JPGIMG_1027.JPGIMG_1032.JPG

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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Thanks for providing this information userUvzHUJQSAq. We would like to forward this to our specialized team, in order to do so can you follow up with us in a private message? You can send a message here: http://bit.ly/2igAXKH


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userc65dVPOD2o
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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I just had the same thing happen to my 50" Smart TV. Fortunately, it never caught fire, but the left lower corner got very hot.
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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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Oh no, Please shoot us a private message or e-mail at smsupport@sea.samsung.com with your models information. we'd be happy to look into this if you still have the unit. 

Community Guidelines: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-General-Guidelines/ba-p/459817
Terms of Service: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-Terms-and-Conditions/ba-p/460091
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userc65dVPOD2o
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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Will do. This just happened last night so yes, I still have the unit.

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