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I wanted to make a post to help you all get in touch with me directly so I can look into your issue for you. Can you please provide the following via a private message? http://bit.ly/2igAXKH
Best Contact Number:
Alternate Telephone Number: (If Available)
Place of Purchase:
Bill of Sale: (If Available)
Picture(s) of Melted Portion of the Screen:
I will need this information to look into this issue for you. Also, I am marking this post as a "solution" to help new comers see this post. Please let me know if you have any questions, Thanks.
Good evening, welcome to the community! I am very sorry to hear of this. I have sent you a private message regarding your concerns. Please follow up with me at your convenience. Thanks!
Yesterday a Samsung repairman came to my house and replaced the screen on the TV. This came about after calls with Samsung Service, Samsung Repair and finally Samsung Customer Service, which authorized a one-time courtesy repair even though the TV was out of warranty.
Like others here, I was concerned that replacing the screen wouldn't fully address potential issues with other components that might be causing the overheating problem. The repairman assured me that replacing the front panel would resolve the issue. He couldn't explain why the panels are having this problem but said it mainifests in overheating in the corner.
Obviously this is a serious problem that I hope Samsung will resolve by continuing to work with owners of these models through this forum and other outlets, and with recalls if necessary.
I had the same exact problem, left corner of the TV got hit melted the frame and TV is no good at this point. Bought it last year Dec. 2015. Definitely a fire hazard.
What direction has been given for this problem?
Email me at <Hidden>
Sending you an email as we speak, please note I did edit the post to remove your personal information from on page. We like to keep that info private for your safety. I look forward to hearing from you!
I have the same issue its barely started i touched the upper left corner and it even burned my thumb of the heat... ive starting noticing black shade too..
San pedro sula, Honduras
Purchase it in Diunsa store
MADE IN MEX
help on this matter as the tv still works..
Hey there userEsB7E2HqIh, sadly the mods here are based for US support. To get this addressed, please reach out to the support team in your area: https://www.samsung.com/latin/info/contactus/