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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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Could you send us a private message with the transaction number so that we can get this resolved for you?


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Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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Thank you.  This has been escalated.  


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Community Manager
Community Manager

Re: Screen overheating and melting corner of TV - 6300 series LED

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@74Bronco, so sorry to hear this. The exchange coordinator will contact you by the end of the day. 


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Astronaut

Re: Screen overheating and melting corner of TV - 6300 series LED

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Hello,

 

I was just informed that a Samsung UN50J6200AF Version  DH03  television that I purchased through Amazon on January 9, 2016 and gave to my parents began to melt around the frame today.  I was informed that the picture went black, and that the screen was glowing red.  My mother then started to smell burning plastic and that is when she realized the frame around the screen was melting.  She proceeded to immediately turn off the television.  This is a big issue that Samsung needs to start making people aware of, and needs to take action immediately just like they did with their washing machines and cell phones.  I hope this gets resolved in a timely manner!

 

 

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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Please send us a private message so that we can assist with this matter.  http://bit.ly/2ihPL97


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Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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I have This same issue, where / how do I begin this process of resolving this issue?
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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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userfxYjBPvifD, please send us a private message so that we can get some information from you: Link

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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userqPsJexUPDP please send us a private message so that we can get some information from you: Link

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Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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Thank you.  I have sent the private message. 

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