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Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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@userl7YQaFLv3n:  We're assisting you directly via private messages.  Please keep the conversations there.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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2/17/2018

screen also overheated thought this was a isolated problem until reading forum unit is model 6200 11 months old waiting for return call from Samsung told within 24 hours problem is very scary if not caught quickly after seeing so many units with this problem I would think a recall would be made I have 2 more Samsung’s fingers crossed 

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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userfuDB6CKZ2M, please keep us posted. You can also reach out to us here via private message: Link

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Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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Exact same thing has happened to me, with my 50" TV, and this is the first site I saw after Googling the problem. Sounds like it is fairly a common issue. Not sure how to follow up now, anyone have any positive results or follow up?

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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Send us a private message so that we can get some information and we will make sure that you are taken care of.  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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Please get that to us as soon as you can.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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I have the exact same problem. I have had the tv now for about 2 years. I believe we got it at BestBuy but not sure, and I definitely don't have the receipt. What can be done?

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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@userO2b3iZtCCV Please send us a private message so that we can get some more information from you: Link

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Asteroid

Re: Screen overheating and melting corner of TV - 6300 series LED

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This just happened to us as well. The bottom right hand corner of the screen and frame are melted. The TV is less than 4 years old. We are in an area affected by Hurricane Florence and would like to be able to see and not just hear the Weather Channel!

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