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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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userHuJfZYVS45, we're sorry to hear that! Please send us a private message so that we can look into this for you: Link

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user49yoSVtkTP
Astronaut

Re: Screen overheating and melting corner of TV - 6300 series LED

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All of the above just happened to my TV.  I do not understand how this post is 2 years old and no solutions or explanations are posted!?

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userymzOwOZTsI
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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I too had the melting corner on my tv (UN50J6200AFXZA). The tv was less than two years and out of warranty. After seeing this thread, I entered my claim online. I was told that I would get a call back within 5 business days. After 6 days someone called and asked if I was injured (I wasn't) and that I was approved for an exchange. The order for a replacement tv (UN50NU6900FXZA) was approved and would be shipped to me. The replacement TV was similar in features to the bad tv except this one was 4k.  They told me I'd be contacted by the shipping company in 7-10 business days to arrange the time to do the swapSo far so good. Now, though it's been 17 business days. I've called support several times. The only thing they appear to be able to do is say that they would reach out to the exchange dept or a supervisor and they would call me back - but they never do. They are not able to give a date when the tv shipped or a tracking number. I suspect the tv has not yet shipped. After searching around, it appears this is a common scenario with exchanges. If anyone else has successfully received an exchange, let us know how long it took. Is everyone else having similar experiences?

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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@userymzOwOZTsI:  Would you happen to have a transaction number that we could look into?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userIczKJgLOYJ
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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Similar experience here. Was approved for an exchange on 9/12/2018. Never got a call on to what TV they would be offering me. Never got a call from anyone  I have called many times and used the chat. Everyone has told me something different on time frame to expect a call. This is ridiculous.

 

Was told after I'd receive a call today never did. So called back and told it would happen this week. Also was told can't be transfered to the exchange department as they are not taking calls. I wish they just gave me a refund, I would have had a TV already. It is our only Tv and it melted and burned my finger. Luckily my children didn't touch it. I'm lucky I caught it before it burnt down the house  

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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@userIczKJgLOYJ: Could you send me a private message with your transaction number so that I can take care of this for you?  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userIczKJgLOYJ
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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Sent original claim number and the exchange ticket number. 

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userIczKJgLOYJ
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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Thank you, received a email today with my TV offer. I gladly accepted as it is two years newer and upgraded compared to what the current one is. 

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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@userIczKJgLOYJ: Fantastic!  Let us know once you get it Smiley Happy


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Virgil78
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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Having the same problem with my tv overheating and when I called samsung support they said that my tv warranty expired so i need to pay for a technician to come and have a look.What scares me is that its more a Safety Risk and samsung is not recalling the tvs until someones house burns down.Now i sit with a broken tv and over 10K out of pocket.And still no help

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