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Astronaut

Re: Screen overheating and melting corner of TV - 6300 series LED

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My Samsung UN50J6300 Smart TV apparently overheated today and now the screen is black. I had no idea there have been issues of this nature from Samsung TVs or I would not have purchased it three years ago. I called Samsumg today, but of course the representative could not help. It is a shame that the appliances of today are made of such poor quality and craftsmanship. One previous tv I owned lasted approximately 25 years and another one I still use is about 20 years old.

 

Furthermore, I purchased three new Samsung appliances for my kitchen. Two of those appliances have already had issues. In fact, the microwave will need to be replaced or repaired with a $150 part. I will NEVER  buy a Samsung product again. It is ridiculous that companies would manufacture such crappy products and not expect people to spread the word or search online for information. 

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Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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We just had the same issue last night. The TV is 6 years old, but I'm still really disappointed in this hardware. Not only is it crazy for a high end TV to fail after 6 years, but this failure mechanism is really scary! This could've started a fire in our house if we hadn't been sitting right there!

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Astronaut

Re: Screen overheating and melting corner of TV - 6300 series LED

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I have a 60 inch Samsung. The sides from top to bottom get really hot after 15min from turning on. And I just started to notice that both sides of the screen, again, from top to bottom, are beginning to lighten dramatically.

Is this safe?

Robert DeLeon
SmartVenue2015@gmail.com
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Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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I have a Samsung 50" Class Smart LED TV - UN50J6200 TV and it was purchased in October 2015. The lower left hand corner melted and the TV is inoperative. I believe this happened last night with the TV turned OFF while the tV was fine in the morning hours of yesterday when last used.

 

This is a definite fire hazard and after researching this on line this morning, I can see it is a common problem and Samsung is aware of it. This TV and other models affected should be recalled. I want a refund or exchange (non-fire hazard model please) TV. That's only fair seeing you (Samsung) have known about this issue and failed to warn consumers or recalled your defective product.20190304_044254 copy.png

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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Could you send us a private message?  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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Information sent as requested.

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Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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So I guess as long as the tv doesnt melt you guys dont care at all. My tv experienced similar issues and now I'm stuck with a expensive and useless tv. Customer service has been no help at all, never buying a samsung tv again 

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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@userxEpVi2ei9U Please send us a private message with the full model code and serial number so that we can look into this for you: Link

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Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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Just had the same issue happen to me!  Lower left hand corner of the TV is melted and the screen doesn't work on that side now.  This is absolutely crazy that there hasn't been a recall, this is a scary fire hazard and a miracle that there haven't been any significant injuries.  This is in reference to the Samsung 50" TV Samsung UN50J6200.

 

 

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Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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This issue just happened to our TV just last night. The lower left corner just melted and now the TV doesn't show any kind of picture anymore, just a bunch of random colored pixels.  See attached pictures.

 

This is a serious concern as we had my youngest son home alone watching TV when this happened. Thankfully he called us and said the TV smelled funny and it felt hot when he touched the corner when saw the melted spot. Yes it was painful when he touched it, it was that hot. Who knows what would have happened if he hadn't unplugged the TV. It's frightening to think that the noxious fumes or even a major fire could have resulted.

 

Looking through this thread, its obviously a known issue. Please help us with this issue Samsung.

 

IMG_4206.JPGIMG_4205.JPGIMG_4204.JPG

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