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gugarci
Cosmic Ray

Re: Screen overheating and melting corner of TV - 6300 series LED

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Since I own 2 KU6300's & my newest one which was purchased in Dec of 2016 just developed a vertical line right down the middle I'm looking forward to my screens melting. 
https://us.community.samsung.com/t5/TVs/KU6300-Vertical-Line/m-p/358666#M40105

I said in my my vertical line post which has been completely ignore I"M DONE WITH ALL SAMSUNG PRODUCTS!

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Aburchfield
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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I just had the same thing happen... sob
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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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Oh no! That's scary Aburchfield. Please reach out to me via e-mail with your contact info and the following ID: 15048785.  smsupport@sea.samsung.com

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mitchothman
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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My tv did the same thing 4 days ago its only 2 years old...Its a samsung 50" smart TV...It melted at the bottom left hand corner as well...I dont care if my warrenty is up iys a samsung liability my home could have caught on fire...Thank god my husband was home with our children...Samsung needs to stand by their products if they cant people will buy else-where...I will fight this to the end and IF I am forced to buy a new TV it will NOT be a samsung not even a cell phone...Good luck to all samsung will try really hard to blow you off. :/
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mitchothman
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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This is my melted TV ...its a samsung liability...Stand buy ur products SAMSUNG!!!

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Brocephus
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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I hate to hear that so many are having such a severe issue with their TVs. "Severe" is not a word I wave around lightly, but these TVs have great potential to be fire hazards putting people and property at extreme risk. 

 

That said, it has not been my experience that Samsung "blows off" or ignores its customers. I have every reason to believe that Samsung is very concerned about this issue and will do everything in their power to correct it. No company, regardless of how big it is, wants to be the next Toyota or Chevrolet, facing hundreds of millions of dollars worth of litigation and bad press, just to make today's dollar. Because if you want to make tomorrow's dollar as well, you have to keep today's customers happy and I like to think Samsung understands this. 

 

The repair tech is due at my house tomorrow between 3-6pm. He called to say he has a new screen for our TV and that the repair shouldn't take long. I will post here when the job is finished and let all of you know if he replaces the melted trim piece as well. I will also speak with the repair tech and have him tell me what caused this to happen in the first place, what (if anything) has been done to correct the condition, and whether or not I can expect this to happen again. If I'm not pleased with eother the repair or the answers, I'll be on the phone with Samsung about a comllete refund because I refuse to have a ticking time-bomb in my home. 

 

Stay tuned.

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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Hey Edeneye, Could you send us a private message?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Sriniann
Constellation

Screen overheating and Smart TV functions are freezing - UN65JU6700

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I got this 65 inch UHD curved TV 10 months back. I have noticed, if TV is running for a while or if the room temperature is high. TV starts freezing. None of the smart tv functions are working. However regular TV is working OK. Looks like a component related to smart tv functions is started malfunctioning, when TV is getting heated.  I initially thought my network is dropping. But now I noticed the pattern and identified the root cause of the issue. 

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ThankfulKevin
Asteroid

Re: Screen overheating and melting corner of TV - 6300 series LED

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Did you get a satisfactory resolution? I had a repair tech come out yesterday with the intention of replacing the screen and power board. Field tech noticed an in-screen discoloration and uncentralized overheating along the entire bottom bezel, but after doing a FaceTime equivalent of a review over the phone with a non-field tech, the non-field tech claimed the discoloration was from cleaning the screen, ignoring or not even referencing the heat. Now I'd buy that if it truly looked like damage to the screen was external, splotchy, or if it was something I actually did on a regular basis, but the issue is clearly coming from a burn in effect behind the screen and the overheating is occurring along the bottom bezel. The discoloration is a perfectly straight line along the entire heat path about a half inch from the bottom. The hottest parts are about 3-4" from both corners and the tv isn't even warm to the touch on any other edge. I've seen pictures of their tvs melting in similar spots. I can't even get through a movie before it's hot. Let alone when Stanger Things next season comes out. I don't want this thing to light up when I'm not home either. Did you have similar issues before it melted? Any feedback would be great.

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adam31575
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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Quick follow up on my situation. Samsung did pay for a technician to come and make the repair which was completed today. So far everything does seem to be working fine. 

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