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user163Yl2u1NE
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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Not so with me.  Samsung is apparently appeasing some customers to try to prevent a class action lawsuit.

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teck101
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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I have at UN46D6420UF Smart LED TV. The corner next to the power botton also gets extreamly hot. Now I am afraid to watch TV. I only had the TV for 4 years and watching it only few hours a week. This is a fire Hazard. Samsung is fully awere of the problem but they dont do anything. 

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userJw32pWpul3
Astronaut

Re: Screen overheating and melting corner of TV - 6300 series LED

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Hello, 

 

I'm also facing same issue, how do I fix this.

Samsung person is telling since the internet is on device get heated.im not convinced with this answer.

 

Anyone please help.

 

Regards,

Rathan


@teck101 wrote:

I have at UN46D6420UF Smart LED TV. The corner next to the power botton also gets extreamly hot. Now I am afraid to watch TV. I only had the TV for 4 years and watching it only few hours a week. This is a fire Hazard. Samsung is fully awere of the problem but they dont do anything. 


 

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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userJw32pWpul3, did you do as I suggested? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userNy1DLc55vk
Astronaut

Re: Screen overheating and melting corner of TV - 6300 series LED

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I have the same issues, bottom near power button got extremely hot then the TV got lines across the entire screen. I installed my older Panasonic to watch football.

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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Send me a private message with the model and serial number of the television as well as pictures of the screen.  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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Please get that to us as soon as you can.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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74Bronco
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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My TV Started melting.  I contacted Samsung and told I was approved for an exchange.  I have gotten three automated messages telling me to call 1-888-501-2502.  ive been calling it several times a day for over three weeks.  I have never spoken to the elusive exchange coordinator.    Honestly, I've come to the cinclusion that this was a big run around orchestrated by samsung and they never had any intention of correcting a problem where the obviously faulty TV they built could overheat and potentallyy burn my house down and kill my family. 

 

I wanted to see if anyone else had this same siuation or knew another way to get ahold of an exchange coordinator before I get my local news and state attorneys generals office involved.  it s less about the TV now and more about letting others who were unfortunate rnouh to purchase from this company that obviously doesnt care that they make dangerous products.  

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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Could you send us a private message with the transaction number so that we can get this resolved for you?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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74Bronco
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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