I contacted Samsung via the main webpage support email link.
They got back to me in just over a day and started the process of lining up a repair service call.
About a day after that (I started this on Friday so the weekend may have slowed things down a bit) I was contacted by a local repair company. We started the ball rolling and they should be out to my house some times this week.
All that to say it seems worth it thusfar to contact them. They seem to be real concerned and determined to help.
Will keep you and the board here updated.
I have the same problem with my 3 month old samsung smart TV 50 inch. Is there fix to it?
Left hand side bottom gets really hot and there are lines across the picture.
My 6900 smart series tv started getting horizontal lines on the screen and the picture was freezing in the background at times. On the left hand side of the screen a black blob started to form along the frame. The screen at this area was very hot to the touch. I turned the tv off for a few hours. Immediately after turning the tv on the screen was again hot and the lines were still on the screen.
Is there a fix for this or should I just purchase a new tv? This tv is about 6/7 yrs old, have had no issues and have been really pleased with the performance of this tv.
Can you please send us a private message with your model and serial number?
Sent in my information and Samsung has gone silent. Where are you Samsung. Why are you not talking to me? Hello. I had to buy another TV because you tried to burn my house down with a melting TV... Are you not going to fix this? Hellooooooooo Samsung where are you?
I'm sorry, We replied to your message asking for your name, address, telephone number, e-mail address and a picture of the melted area, and we never heard anything back from you. Please feel free to private message us the needed information and we're happy to escalate this on your behalf.