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Ricochet
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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When is someone going to contact me Samsung? 

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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I'm sorry, We replied to your message asking for your name, address, telephone number, e-mail address and a picture of the melted area, and we never heard anything back from you. Please feel free to private message us the needed information and we're happy to escalate this on your behalf. 

Community Guidelines: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-General-Guidelines/ba-p/459817
Terms of Service: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-Terms-and-Conditions/ba-p/460091
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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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@Ricochet We're just reaching out again, as we still haven't heard anything from you. We'd be happy to help we're only a message away. If you don't want to message us here please feel free to email us at smsupport@sea.samsung.com 

Community Guidelines: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-General-Guidelines/ba-p/459817
Terms of Service: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-Terms-and-Conditions/ba-p/460091
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Ricochet
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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Hello I sent everything in via email just like I was asked. The communication issue is not on me its on your end. I sent all pictures name and info.
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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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If you replied to the notification email that reads something like "You have a new private message in the Samsung Community", this is a do not reply address and we do not get the replies sent to it. If you would like to continue by email rather than through private messaging you can email us at smsupport@sea.samsung.com with Conversation #21886679 as the subject line. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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DanAndMegan
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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Just had the same thing happen to my 50" Samsung LED Smart TV 6200.  Purchased the TV in October of last year (9 months ago).  Today the corner of the TV started warping colors, got REALLY hot, and the casing on the side of the TV actually started to melt a little bit.  We immediately turned it off and unplugged, called geek squad, and they told us they've never heard of that happening before, and didn't really believe us that it had occurred.  So now we're waiting on a TV repair man to come confirm that the casing has melted and the color is warped before we move on to the next step.

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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Can you please send a private message confirming the complete model number and serial number? Thank You

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Wishy
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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I have this same issue with my 50" Samsung Smart TV. Today while watching a show, the screen first went white with blue streaks but sound was still playing. After restarting the TV, it is now a black screen with a white circle in the lower-right corner. But most importantly, the lower-right corner of the TV frame is now melted! What happened?

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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Wishy,
I am very sorry to hear this. Was there anyone hurt or any property damaged?  Can you reach out to me via a private message with your contact information? I would like to have a specialist reach out to you directly. Thank you. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Michelinebailey
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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Yep. Same problem over here. Not sure what the warranty is but I've had the TV since November and it just started melting at the corner. 

I hope there's a reasonable solution for this. 

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