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user1itFcoTlhA
Constellation

Screen overheating and melting corner of TV - 6300 series LED

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The screen on my Samsung 50" LED TV (un50j6200) stopped operating normally last evening as my wife and daughter watched a show. The TV showed vertical stripes in various colors with a black circle in the lower left corner (see photo below). I touched the screen and frame and burned my finger tip. The plastic melted at the corner of the TV (see photo below). I turned off the power fearing a fire and the safety of my family, pets, and home. I am surprised how many other customers have reported the same problem. I expect prompt repair or replacement of this tv.
50inchTV-blackcircle-screen.jpeg50inchTV-meltedframe.jpeg
1 SOLUTION

Accepted Solutions
Community Manager
Community Manager

Re: Screen overheating and melting corner of TV - 6300 series LED

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@user3Fq1rz4YbG Can you send us a private message with the below information:

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Place of Purchase:
Copy of the Bill of Sale: 

Pictures of Melted portion of the screen:

 

Model Code:
Serial Number:

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20 REPLIES 20
user3Fq1rz4YbG
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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Exact same thing happened  on mine!

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Community Manager
Community Manager

Re: Screen overheating and melting corner of TV - 6300 series LED

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@user3Fq1rz4YbG Can you send us a private message with the below information:

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Place of Purchase:
Copy of the Bill of Sale: 

Pictures of Melted portion of the screen:

 

Model Code:
Serial Number:

View solution in original post

Reply
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useru4a1Af5kfY
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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Hello, 

I have had the same thing happen to my TV. Can you assist me in dealing with this issue?

 

Thank you

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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For assistance with this concern, please send us a private message to the link with a picture of your symptom. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userRhWDQyJ9Bm
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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My samsung TV is also overheating whenever i watch a movie or you my google chromecast.

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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@userRhWDQyJ9Bm  We're sorry to hear that, please send us a private message with the full model code and serial number: Link

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user1vGfWHN9MG
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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This exact thing happened to my 40 inch.  What can be done?

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user7mkHW3HrKG
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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Same thing happened with mine! What was your resolution?

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tzaharchuk
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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I am having this exact same issue. Technical support told me I need to call in the repair myself, but my concern is a fire risk when this clearly seems to be a manufactuing defect. How did you get this resolved?

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