Original topic:

Slow internet speed

(Topic created on: 2/20/21 3:22 PM)
userW29kXlMSlN
Constellation
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4k, 8k and Other TVs

I just started having issues on this TV.  

UN55HU6830

I'm getting between 3 and 10 mbps when I test it (using Netflix network test).  My laptop sits right next to this tv and gets 250 mbps.

It rendered Netflix and Amazon Prime useless which is what we use the TV for 90% of the time.

I've tried powering down the TV, doing the factory reset.  It won't let me download a software update because of the internet issue. I tried via USB and it said this wasn't a valid update.

I also tried changing the DNS to 8888.

Any other hints?

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2 Replies
dte230
Asteroid
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4k, 8k and Other TVs
Is it a Samsung or LG? My Samsung works well but with my LG, I can go make a sandwich with the time it takes to change stations or anything else with all the buffering. I use YouTube TV and Netflix. LG will try to tell you it's a streaming issue. I have a 400mb line so I don't think that's it.
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SamsungLou
Samsung Moderator
Samsung Moderator
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4k, 8k and Other TVs

Can you try connecting to your router via ethernet cable to run the update?


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