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Constellation

Re: Smart Hub Not letting me install apps because "Smart Hub is Upgrading"

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I have a new SEK3500 with 1453 firmware and UN65HU8550.  Cloudfront.net block does not work for mine.  Talked to Samsung Saturday morning and after the tech went through his gyrations he said he was putting in for a software upgrade that I should see within 24 to 48 hours.  I told him I already had the latest firmware and he said this was different.  Well I haven't gotten any notification of new software and when I check my tv it says "no new upgrades at this time".  If I unhook the evo box my smart hub works fine.  Hook back up the evo box and it's a no go downloading new apps.  I sure don't want to call back because the next tech will probably start all over and steal another hour of my life I will never get back. 

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Asteroid

Re: Smart Hub Not letting me install apps because "Smart Hub is Upgrading"

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Had some free time today. So i reset my TV And Box. Just wanted to see if the work around would still work. Well after everything was setup. I got the Smart Hub is upgrading. So I went through the steps I posted earlier. Well It doesn't seem to work. After 3 attempts still no luck. I just couldn't get it to block cloudfront.net 

So with the TV on and app I wanted to  install chosen. I went to my Router and blocked cloudfront.net then tried to install app. Still got Smart Hub is Upgrading so I unblocked it. On the 3rd block attempt I got just a Download button. Of course clicking it did no good. So i unblocked cloudfront.net. Clicked the download button and it worked. Downloaded a few with no problem. Went ahead and turned off TV to check for changes. Turned it on downloaded an app. no problem. So you don't have to drain the power on the TV. You just have to force the block to work. It took me 3 times to block it.

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Constellation

Re: Smart Hub Not letting me install apps because "Smart Hub is Upgrading"

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Just Poking around and had to chime in with....

Galaxy7, you have to be one of the most patient humans I have ever come across, Samsung should be paying you, have seen you help more people here than their entire support system. Sorry, but that is just something you do not see in these days and it is refreshing so see someone willing to help out people who would have trouble plugging in a toaster without a manual. Kudo's

Samsung reps - You should be giving this guy a free TV or sending him on a vacation to a place of his choice.

Well Done, you have renewed my faith in humanity, for an hour at least Smiley Happy

Brian
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Asteroid

Re: Smart Hub Not letting me install apps because "Smart Hub is Upgrading"

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Thanks Oldcaster. 

I would rather see someone say 

It worked! 

I got it!

Thanks! 

I don't need that other stuff you mentioned. But we can use that money to fix this problem. 

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Constellation

Re: Smart Hub Not letting me install apps because "Smart Hub is Upgrading"

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Thanks for the suggestion, tried it without luck.

After resetting the apps in the Service Menu using the Mute, 1, 8, 2 command and following the SVC reset, when I boot up the TV I go through the UHD Evolution Kit set-up. When I complete it and open the SmartHub, the same message appears (Smart Hub is Updating), and the last step of the SmartHub Connection test fails.

And I've done more iterations of the block/unblock cloudfront.net solution then I care to admit. It's not working for me. I can get the thumbnail pictures to disappear showing that blocking cloudfront.net is doing something, but the "SmartHub is Updating" message always is present before the block is in place, after it's in place, and after it's removed again. Tried this with turning the TV on/off between steps, cycling the router, tried it while remaining on the app page for all the steps, etc.

Samsung, it's time to acknowledge the issue and identify a solution or let us know if/when updated firmware will solve it. I have two transaction numbers from my calls last Friday and Sunday if anyone from Samsung cares to check my notes. This is my second box that fails the SmartHub update. It's not the SEK-3500 box.

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Cosmic Ray

Re: Smart Hub Not letting me install apps because "Smart Hub is Upgrading"

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Moderator, is there any update on this issue?  When will Samsung be releasing firmware for this problem.  Smart Hub is not updating (although it says it is.)  Most TV's (mine included) are HU8550 with SEK3500 recently installed using 1453 firmware.  Netflix is also not working, users are receiving black screen with message title cannot be played at this time for 4K content.  Non-4K content plays for a few minutes and then receives same error.  

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Cosmic Ray

Re: Smart Hub Not letting me install apps because "Smart Hub is Upgrading"

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Hey mod, is there any update on this issue; or the Netflix issue; I am now also having the Netflix issue and this problem essentially means that the device I purchased for $400 dollars is almost useless and does offer the service that it is advertised too. It's been over a month and a half now and this issue still hasn't been resolved, or even awknowledged. Could we at least get an acknowledgement that someone knows this issue exists and is working to actively fix it?

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Cosmic Ray

Re: Smart Hub Not letting me install apps because "Smart Hub is Upgrading"

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Installed second SEK 3500 today. Still having problems with Netflix and cannot download new apps. It is not a hardware problem. When will Samsung fix this issue?

 

Moderator, please advise when Samsung will acknowledge there is a problem with the firmware?

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Asteroid

Re: Smart Hub Not letting me install apps because "Smart Hub is Upgrading"

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It's always easier to put the blame somewhere else. I'll do some research tomorrow and see if we can try something new. I remember reading about setting up your phone as a WiFi Hotspot. And connecting your TV to the phone. But i can't recall what else was involved. 

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Cosmic Ray

Re: Smart Hub Not letting me install apps because "Smart Hub is Upgrading"

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I tried setting up my phone as hotspot and it worked last week but I pressed my luck resetting the smart hub trying to fix the Netflix issue thinking I could use hot spot trick again. I ended up back where I started in the smart hub loop. The TV remembers the hotspot network now too so the hot spot trick doesn't work anymore. Tried changing password for hotspot too but that didn't work either. Is there any functionality to delete networks from the television and re-add them? I've tried blocking cloudfront using an old router but I'm not sure I did it correctly. I may need to try again. I redeployed the old router as a switch so I keep having to factory reset and set it back to switch. Current router doesn't allow for blocking individual urls. 

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