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heyjude
Asteroid

Re: Smart Hub Not letting me install apps because "Smart Hub is Upgrading"

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Physically Connected with USB or just wifi?
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galaxy7
Asteroid

Re: Smart Hub Not letting me install apps because "Smart Hub is Upgrading"

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Either. Sometimes I use my Galaxy S7 edge. 

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michaelgeraci
Cosmic Ray

Re: Smart Hub Not letting me install apps because "Smart Hub is Upgrading"

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Moderator, this is still an issue for several users including myself. Please see AVSForum post 17026 and 17028. I am having the same exact problem and 17026. 

 

http://www.avsforum.com/forum/166-lcd-flat-panel-displays/1990706-2015-samsung-sek-3500u-za-evolutio...

 

Samsung needs to address this issue for owners of the 8550 SEK 3500 combination. 

 

I paid $400 for a piece of equipment that is supposed to be compatible with my television and I have had nothing but problems. 

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Samsung Moderator
Samsung Moderator

Re: Smart Hub Not letting me install apps because "Smart Hub is Upgrading"

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Hey everyone. 

Sorry about the delay. I have been looking over all the information that was provided here and forwarded this information to our product specialist support team. I understand a few of you have been working with each other to find a solution to this issue, and we truly appreciate it. I just wanted to let you all know that  we are working on this on our end too and hopefully we can find a solution to this issue. Thank you so much for being part of this community and once I get more information on this I will update you all here. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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michaelgeraci
Cosmic Ray

Re: Smart Hub Not letting me install apps because "Smart Hub is Upgrading"

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I too was able to get out of the Smart Hub download loop by temporarily blocking cloudfront.net on my router. Now my remaining issue is Netflix is not working. It works fine on all other devices in my house except for my Samsung Smart TV. I receive the following message on all content. We're having trouble playing this title right now. Please try again later or select a different title. 

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galaxy7
Asteroid

Re: Smart Hub Not letting me install apps because "Smart Hub is Upgrading"

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So here is where I'm at. Netflix app.

Called Netflix they did their troubleshooting. Disconnect power while TV is on. Reset Modem. Reset Router. Reinstall app. Gave up. Call Samsung ask for a Hard Reset. Called Samsung. Remote Connect. All their Troubleshooting. Finally did a Reset. Same Error. And the dreaded Download Loop. Asked if they could research and call back in 10 minutes. Sure why not. Call back and get. We have exhausted our troubleshooting for Netflix. Is there anything else I can help with. Well as a matter of fact. Smart Hub is being updated. Please try again later. Unplug TV while power is on. Blah. Blah. We will call you back in a few days. But we are sure this is a Netflix problem. Please call Netflix for assistance. Calling Netflix now.

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galaxy7
Asteroid

Re: Smart Hub Not letting me install apps because "Smart Hub is Upgrading"

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Wow! What an experience. Speaking with a Supervisor at Samsung. The info he gave me about Download Loop. The problem is recognized on H series TVs with an SEK-3500U connected to them. There should be an Update for this as early as next week. And should fix Netflix app as well.

Going to move over to "Netflix not working on Samsung Smart TV" topic page. Hopefully I want see you there and the problem is fixed. 

 

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Dfunky
Constellation

Re: Smart Hub Not letting me install apps because "Smart Hub is Upgrading"

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SamsungDrew,   Any news on this issue?   I have a UN65F9000 and just purchased a new 3500 Evolution kit.  I've had no luck getting it to update apps (says it is updating try later) and Netflix keeps throwing errors.I've tried all suggested fixes that have been posted on this subject..nothing corrects the issue...

Thanks for any help..

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Jbwiljr
Constellation

Re: Smart Hub Not letting me install apps because "Smart Hub is Upgrading"

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Okay, this is weird.  I get home and go to Smart Hub and viola, I can download apps.  Nothing has changed on my end.  I still have 1453, unmodified 65HU8550.  I pass the Smart Hub connection test now.  My Netflix is still jacked, but Smart Hub is working...for now.  I suspect something changed on the servers at Samsung because I haven't changed any settings or tried to block cloudfront.net or anything for a couple of days.

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bchuss
Constellation

Re: Smart Hub Not letting me install apps because "Smart Hub is Upgrading"

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No changes for me. HU8550+Sek-3500, FW 1453. Same SmartHub app updating issue, fails SmartHub connection test #5. Err08005. Tried blocking/unblocking cloudfront again just in case but no-go. 

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