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Original topic:

Smart Hub Not letting me install apps because "Smart Hub is Upgrading"

(Topic created on: 4/12/16 9:36 PM)
Antithesis
Cosmic Ray
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4k, 8k and Other TVs

After I installed my SEK-3500 to my UN50HU6950F I was super excited to test out all of the upgraded features, only to find out that once I get to the smart hub that I'm not allowed to download apps. It was quite disappointing. I keep on getting "Smart Hub is upgrading please try again later" Error. So i leave it sit for 24 hours and try again. Still getting the same error. So i restored the tv to factory settings, unplugged the evolution kit, and restored the TV without the evolution kit to factory settings as well. Everything is updated firmware. I can install apps fine before I plugged in my evolution kit, but I still can't afterwards. Then I call up samsung. They ended up transfering me to remote management who resets everything again, the guy ends up saying that he doesn't know why its not working and then says he is going to transfer me to his supervisor. Ten minutes later I get hung up on without talking to anyone else.  So i play around with the settings, and I notice that when its redownloading the stock apps in the smarthub I get a download error. Also I'm missing my playstation now app. I gave up for the night and went to bed.

 

Today, I called back and the guy on the other line did the same steps the other guy did and then left to go talk to people and the guy said that one of his coworkers had a similar issue today and that they think it's a problem on samsungs servers.

 

I am a bit frusterated with the whole situation, and i'm wondering if anyone else has had the same issue with there TV and or Evolution kit that has a solution on how to fix it.

 

Thank you for your help!

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JUMP TO SOLUTION
134 Replies
heyjude
Asteroid
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Physically Connected with USB or just wifi?
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galaxy7
Asteroid
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Either. Sometimes I use my Galaxy S7 edge. 

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michaelgeraci
Cosmic Ray
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Moderator, this is still an issue for several users including myself. Please see AVSForum post 17026 and 17028. I am having the same exact problem and 17026. 

 

http://www.avsforum.com/forum/166-lcd-flat-panel-displays/1990706-2015-samsung-sek-3500u-za-evolutio...

 

Samsung needs to address this issue for owners of the 8550 SEK 3500 combination. 

 

I paid $400 for a piece of equipment that is supposed to be compatible with my television and I have had nothing but problems. 

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SamsungTam
Samsung Moderator
Samsung Moderator
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Hey everyone. 

Sorry about the delay. I have been looking over all the information that was provided here and forwarded this information to our product specialist support team. I understand a few of you have been working with each other to find a solution to this issue, and we truly appreciate it. I just wanted to let you all know that  we are working on this on our end too and hopefully we can find a solution to this issue. Thank you so much for being part of this community and once I get more information on this I will update you all here. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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michaelgeraci
Cosmic Ray
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I too was able to get out of the Smart Hub download loop by temporarily blocking cloudfront.net on my router. Now my remaining issue is Netflix is not working. It works fine on all other devices in my house except for my Samsung Smart TV. I receive the following message on all content. We're having trouble playing this title right now. Please try again later or select a different title. 

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galaxy7
Asteroid
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So here is where I'm at. Netflix app.

Called Netflix they did their troubleshooting. Disconnect power while TV is on. Reset Modem. Reset Router. Reinstall app. Gave up. Call Samsung ask for a Hard Reset. Called Samsung. Remote Connect. All their Troubleshooting. Finally did a Reset. Same Error. And the dreaded Download Loop. Asked if they could research and call back in 10 minutes. Sure why not. Call back and get. We have exhausted our troubleshooting for Netflix. Is there anything else I can help with. Well as a matter of fact. Smart Hub is being updated. Please try again later. Unplug TV while power is on. Blah. Blah. We will call you back in a few days. But we are sure this is a Netflix problem. Please call Netflix for assistance. Calling Netflix now.

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galaxy7
Asteroid
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Wow! What an experience. Speaking with a Supervisor at Samsung. The info he gave me about Download Loop. The problem is recognized on H series TVs with an SEK-3500U connected to them. There should be an Update for this as early as next week. And should fix Netflix app as well.

Going to move over to "Netflix not working on Samsung Smart TV" topic page. Hopefully I want see you there and the problem is fixed. 

 

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Dfunky
Constellation
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SamsungDrew,   Any news on this issue?   I have a UN65F9000 and just purchased a new 3500 Evolution kit.  I've had no luck getting it to update apps (says it is updating try later) and Netflix keeps throwing errors.I've tried all suggested fixes that have been posted on this subject..nothing corrects the issue...

Thanks for any help..

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Jbwiljr
Constellation
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Okay, this is weird.  I get home and go to Smart Hub and viola, I can download apps.  Nothing has changed on my end.  I still have 1453, unmodified 65HU8550.  I pass the Smart Hub connection test now.  My Netflix is still jacked, but Smart Hub is working...for now.  I suspect something changed on the servers at Samsung because I haven't changed any settings or tried to block cloudfront.net or anything for a couple of days.

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bchuss
Constellation
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No changes for me. HU8550+Sek-3500, FW 1453. Same SmartHub app updating issue, fails SmartHub connection test #5. Err08005. Tried blocking/unblocking cloudfront again just in case but no-go. 

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