Original topic:

Smart TV Remote Doesn't work

(Topic created on: 2/7/21 8:22 AM)
userlYwtlCVPkT
Asteroid
Options
4k, 8k and Other TVs

I have a 3 year old Samsung 4K Smart TV. Recently, the remote doesn't work. Seemed if I held down the remote power button and when the tv rebooted, and I re-paired the remote, everything worked until you powered off the tv. When you turn back on the TV, you get  different messages from the tv. Some of the messages are: it cannot find devices to pair with; it cannot connect to the keyboard (I don't have a keyboard, never have, just have the tv remote); no devices available. Sometimes it just boots to a black screen. In all cases, tv does not respond to any remote button presses. I've searched the community and have tried repairing, changing the batteries, resetting the remote, disconnecting power to the tv for 5 minutes. Nothing changes. 

0 Likes
1 Reply
SamsungGill
Samsung Moderator
Samsung Moderator
Options
4k, 8k and Other TVs

We're sorry to hear that, please provide the full model code and current software version of the television so that we can best assist.

0 Likes