I just wanted to point out here that THERE IS ISSUE IS NOT SOLVED!
I've been having this problem with my 82" UN82MU8000 Smart TV for 2 months now.
Yes, I have reset the TV, updated the software, updated the firmware with a file that Samsung support sent me. I have unplugged everything. I have changed the HDMI cable to a new, expensive Monster cable which is 4K compatible. I have plugged the TV directly into the wall outlet instead of a surge protector, and yes... I have contacted a technician with a Ticket #.
Here's what the Samsung tech has done:
1. He replaced the OneConnect and its cable with a new one. HAS NOT WORKED.
2. Today, he replaced the motherboard, and the TV IS STILL GOING TO THE BLACK SCREEN.
3. I called him right back on his cell phone, and he says that he has another part that he will order, and return to install it in 2-3 days.
This is just outrageous. I paid $3,000 on this Smart TV, and can't even watch half-an-hour of the news when I get home without this problem happening.
Samsung is truly despicable. I want a refund.
userB4LoZnHHuK Sadly the service technicians withhold the right to charge for the diagnosis on any unit that has no defect. All Samsung service centers are third party contracts that are their own entities and have the right to charge for any scenario that is not directly documented in the warranty. This is why the customer service reps try to troubleshoot every little issue to help ensure the defect is with the unit itself. This is also why the reps, us mods included, will give you the warning that if no defects are found the service center might charge you for the diagnosis. It's not a guarantee that any charges will be asked, but rather letting you know that the Service Center has the ability to under certain circumstances. Truly sorry if this causes any inconveniences.
hey can u help me please I have 9 Samsung products swear by u guys my TV is 3months old I have a
Samsung UN49M5300AFXZA 49" M5300
I'm sick and ready to be dne with Samsung I got the galaxy note 9 phone all urproducts