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Astronaut

Smart TV no picture, black screen, but I have sound

My Samsung smart tv has sound, but no picture. The screen is black. When I turn it on, the power button on tv blinks red a few times and then stops. It is plugged into a DirecTV box. Do I need to change out the HMDI?

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Samsung Moderator
Samsung Moderator

Re: Smart TV no picture, black screen, but I have sound

When your TV has a black screen even when it's on, it's quite possible it could actually be your external device and not your TV. If your TV is connected using a One Connect Box, there are a couple of extra steps to troubleshoot.

 

  1. Tv without the one connect box has no picture

·Press the Home (Menu) button on the remote.

  • If the menu appears, the TV is powered on but is either not on the correct source or not receiving a signal.
  • If the menu does not appear, the TV may be having power issues. 

Confirm the TV is set to the same source as the external device.

  • For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1.
  • If the TV is set to the correct source, but there is still no image, unplug and reconnect the AV connections one cable at a time, from both ends of each cable. If there's any damage to the cable, it will need to be replaced.

Test the HDMI cable.

  • To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test.

Test different external devices.

  • The final thing to rule out is the external device you're using. Try connecting a different device, or using a different source port. If you were unable to test the cable in the previous step, then try swapping the cable, too.
  • If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working, and troubleshoot or replace it.

If there is still no picture, use the following link to find a list of service centers near that can do the in/out of warranty repair. http://www.samsung.com/us/support/service/location


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Astronaut

Re: Smart TV no picture, black screen, but I have sound

Something something something Jack Thunder is Tom Jerry hijk elemeno P QRS TUV WX y&z now I know my abc next time won't you sing with me ABCD EFG HIJK LMNOP QRS TUV WX y&z now I know my abc

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Astronaut

Re: Smart TV no picture, black screen, but I have sound

Ghanu

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