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Smart TV power failure and blue screen issue

(Topic created: 07-12-2021 10:53 PM)
userljMvtQjdXW
Astronaut
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4k, 8k and Other TVs

An AU7700 Crystal 4K UHD Smart TV in our company, Veraizen Earthing was reset due to a power failure, and after setup, the blue screen and error message appeared.

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SamsungJam
Community Manager
Community Manager
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4k, 8k and Other TVs

The Galaxy is correct.  If the troubleshooting steps don't help, service would be suggested.  If you're in the US send me a private message and we can get that set up:http://bit.ly/2ihPL97.  If you are located outside of the US,  you'll need to utilize this link for service in your region: http://www.samsung.com/visitcountry


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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TheGalaxy
Black Hole
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4k, 8k and Other TVs
Unplug
Hold power button for a minute
Plug and test
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Solution
SamsungJam
Community Manager
Community Manager
Options
4k, 8k and Other TVs

The Galaxy is correct.  If the troubleshooting steps don't help, service would be suggested.  If you're in the US send me a private message and we can get that set up:http://bit.ly/2ihPL97.  If you are located outside of the US,  you'll need to utilize this link for service in your region: http://www.samsung.com/visitcountry


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

View solution in context

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