JUMP TO SOLUTION Solved

Original topic:

Smart TV won't connect to WiFi - Error Code: 102

(Topic created on: 9/26/18 5:44 PM)
Christinampond
Asteroid
Options
4k, 8k and Other TVs

My Samsung Smart TV has stopped being able to connect to our WiFi. It had been working perfectly up until this past week. The TV is the only device in the house not connecting to the WiFi.

 

Model Code: UN48JU6400FXZA

S/N:<Hidden>

175 Replies
user4vlxECNpbO
Constellation
Options
4k, 8k and Other TVs

Anyone found a fix?  I am having the same problem.  No internet on the TV, but all other devices are fine.  I restarted my router multiple times, updated the router firmware.  Unplugged the TV overnight.  Updated DNS server.

 

Any idea?

0 Likes
Reply
SamsungCat
Nebula
Options
4k, 8k and Other TVs

I am sorry that you are having that issue.  You will need to update your TV.

0 Likes
Reply
user5O9pa2cs27
Constellation
Options
4k, 8k and Other TVs

Hi, I had the same problem to my TV, so we use to use wifi to watch Youtube and Movies, but 3 days ago it can't recognize any of the networks, I also check the software update too but it said: "Failed to connect to network." So how can fix this problem? 

user2U5fuuwsdE
Constellation
Options
4k, 8k and Other TVs

I bought mine 9/19/2018 work the first day and now it doesn't anymore this is frustrating as can be 

0 Likes
Reply
Anonymous
Not applicable
Options
4k, 8k and Other TVs

@ user2U5fuuwsdE I would be happy to look into this further. Can you please send a Private Message Here with the full model and serial numbers of the television?

0 Likes
Reply
user8mMfesvMuM
Astronaut
Options
4k, 8k and Other TVs

How were you able to update when the TV was not connected to the internet?

SamsungMichelle
Supernova
Options
4k, 8k and Other TVs

@user8mMfesvMuM: You can update via USB flash drive.

0 Likes
Reply
useru4xOxpoIdG
Constellation
Options
4k, 8k and Other TVs

How did you update the TV without internet access?

0 Likes
Reply
SamsungLou
Samsung Moderator
Samsung Moderator
Options
4k, 8k and Other TVs

You can download the update file and instructions from samsung.com/us/support.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply
userF75iBlv76z
Constellation
Options
4k, 8k and Other TVs

It tells me I need WiFi to perform an update, but for some reason my tv isnt connecting to WiFi or even showing any local wireless networks.

0 Likes
Reply