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Samsung Moderator
Samsung Moderator

Re: Smart TV won't connect to WiFi - Error Code: 102

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Hey @user10IAkOCPFU, sorry to hear about this. May I ask when attempting to go through the network setup, does it show you a list of available networks to choose from?

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user10IAkOCPFU
Constellation

Re: Smart TV won't connect to WiFi - Error Code: 102

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@SamsungQue it does not. THe TV does not see any networks available.

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Samsung Moderator
Samsung Moderator

Re: Smart TV won't connect to WiFi - Error Code: 102

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Have you tried to factory reset and get the same result? 

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userkLC1OSsC9n
Constellation

Re: Smart TV won't connect to WiFi - Error Code: 102

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Having the same issues - the TV is connected to my network, but not the internet.  This has been happening for a couple months now.  Very frustrating!!!  ISP has sent two techinicians out and there is absolutely no problem with the internet...all other devices connect via wifi without issue.

 

By the number of posts on this and other message boards, it is glaringly evident there exists a real problem!  Samsung needs to find a solution to the flaw within their hardware...doing a factory reset or paying out of pocket for a "technician" is not a viable solution.

 

Please advise!!!

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user8udgWVMaxM
Constellation

Re: Smart TV won't connect to WiFi - Error Code: 102

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Why is there no real solution for this error!! Most expensive tv in my home and its the only one im having issues with! 

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Samsung Moderator
Samsung Moderator

Re: Smart TV won't connect to WiFi - Error Code: 102

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@user8udgWVMaxM the solution is generally to update the software. 

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user8udgWVMaxM
Constellation

Re: Smart TV won't connect to WiFi - Error Code: 102

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@SamsungGill wrote:

@user8udgWVMaxMthe solution is generally to update the software. 



And how do I do that with no connection? 

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Samsung Moderator
Samsung Moderator

Re: Smart TV won't connect to WiFi - Error Code: 102

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@user8udgWVMaxM It would be done via a USB flash drive. 

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user8udgWVMaxM
Constellation

Re: Smart TV won't connect to WiFi - Error Code: 102

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@SamsungGill wrote:

@user8udgWVMaxMIt would be done via a USB flash drive. 


Ok well I have no idea how to update via a usb. 

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Samsung Moderator
Samsung Moderator

Re: Smart TV won't connect to WiFi - Error Code: 102

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@user8udgWVMaxM Please provide the full model code and current software version of the television by going to Settings>Support>Contact Samsung

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