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Samsung Moderator
Samsung Moderator

Re: Smart TV won't connect to WiFi - Error Code: 102

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@user7a2mG6IGKY: Which firmware version is running on the television?  Also can you provide your model?


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usertixSsfNoxN
Constellation

Re: Smart TV won't connect to WiFi - Error Code: 102

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Help me to solve problem cant connect wifi

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Samsung Moderator
Samsung Moderator

Re: Smart TV won't connect to WiFi - Error Code: 102

JUMP TO SOLUTION

usertuSXOIHByY, 

usertixSsfNoxN, 

 

Please provide the full model code and current software version. 

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userIPkTtVrMoA
Constellation

Re: Smart TV won't connect to WiFi - Error Code: 102

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My tv will not connect to the internet.   either. It worked fine up until a week ago & then just won’t connect. It connects to my router, but not the internet. I’ve tried all the fixes I could find online. All other devices in the house are working fine, including my Samsung Blu Ray player, that WILL connect. I’ve had the tv for less than 6 months, so this shouldn’t be happening. Just switched from Panasonic TVs for the first time in over 20yrs, & I’m starting to regret it. 

The model of my tv is UN55MU6290

and the software version is T-KTMAKUC-1210.8

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Samsung Moderator
Samsung Moderator

Re: Smart TV won't connect to WiFi - Error Code: 102

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Have you tried a factory reset?


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userIPkTtVrMoA
Constellation

Re: Smart TV won't connect to WiFi - Error Code: 102

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I’m not sure exactly how to that. I tried going through the start up menu again, but that didn’t work. Reset the network settings. But don’t know how to do a factory reset.

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Samsung Moderator
Samsung Moderator

Re: Smart TV won't connect to WiFi - Error Code: 102

JUMP TO SOLUTION

To do a factory reset, you go into the menu under Support > Self Diagnosis > Reset. The default PIN will be 0000. 


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userIPkTtVrMoA
Constellation

Re: Smart TV won't connect to WiFi - Error Code: 102

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I tried doing this & it still didn’t work. It wouldn’t accept my wireless password & when I tried to connect to an unsecured network it connected to the router but not the network. Now all my apps have been wiped & my tv still doesn’t work. Very frustrating for a tv that’s less than 6 months old.

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user2qqqQLhUyL
Constellation

Re: Smart TV won't connect to WiFi - Error Code: 102

JUMP TO SOLUTION

Same issue!!! Extremely frustrating!  I checked router.  It’s fine because all other devices working.  I did reset and now I have NO apps and it still isn’t working!!! Model UN50NU6900

Software: T-KTSUAKUC-1009.0

Error code: 102

 

HELP!!!!!!!

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userFXyQddx3Gb
Constellation

Re: Smart TV won't connect to WiFi - Error Code: 102

JUMP TO SOLUTION

I did the factory reset, network reset , dns manual, ip and subnet manual , long press power button. 

But the issue still persists. 

 

I just bought this tv 5 days ago and going to return it . 

 

didn't expect this from samsung for sure !

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