i am having issues with the my Samsung Smart tv (model UN65KS8500FXZA) and Disney Plus App. Seems that something with the att broadband is preventing the connection or starting of the Disney Plus app or a possible issue between the app and the Tv. The network status of my internet is good along with the the network status of the Samsung Tv. All the other Apps within the Samsung Smart Tv work just fine except for the Disney Plus app. I get an error 1017 when opening the Disney + app.
I am wondering if there is a possible firewall or Att Broadband/Samsung setting that is causing the Disney Plus connectivity issue. I did try changing the DNS to 188.8.131.52, resetting the smart hub, restoring to factory settings, unplugging tv and didn't fix anything. Please help.
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Here's a list of compatible devices.
my tv is compatible as the Disney plus app works when I connected the tv internet to my att cellular phone hotspot. Works with no issues so I am thinking there is a disconnect with my att fiber/Samsung tv/app. Could this be the case? If yes what do I do?
I would like for you to uninstall Disney+ and reinstall it. Once you have done that log back in and if you still are receiving that error message "1017" I recommend contacting Disney+
I tried to delete the app but it is one of the apps that can't be deleted from the smart hub or even lets me select the app when I open the delete app option. . Is there a way for me to remove/uninstall the app
If Disney+ is installed on your TV you should be able to go to Apps > Settings > Select Disney+ > Select Delete or Uninstall
Hi. I have a different problem with Disney Plus. When I installed the app last month, picture was perfect but the sound was regular 2-channel stereo - no surround. A couple of days ago, an update to the app dropped, and the sound is now in Dolby Digitial +. But the picture has degraded signficantly. Instead of 4K HDR, it's like old style VGA resolution! I've waited minutes for it to improve on its own as it caches. Didn't help. Then I reset the Smarthub and reinstalled the app. Still didn't help. Any suggestions?