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Constellation

Smart tv won't update

I can't update my samsung smart tv and some of my features are no available in my menu.  I get the Error 800 resours error.  Also,  I get the message: smart hub conn. test unable to launch apps.  my model number is un55j620dafxza

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Samsung Moderator
Samsung Moderator

Re: Smart tv won't update

I'm sorry to hear that, how do you have the TV connected to the internet? Also, have you tried to factory reset the TV? 


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Constellation

Re: Smart tv won't update

Reset and things are working except for the Broadcast tab in menu. How do I get that to work?

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Samsung Moderator
Samsung Moderator

Re: Smart tv won't update

How do you have the TV connected to the internet?







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Constellation

Re: Smart tv won't update

wireless wifi

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Samsung Moderator
Samsung Moderator

Re: Smart tv won't update

Try connecting your device with an ethernet cable to see if it updates this way.







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