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userRhx608RBym
Asteroid

Software Update and other functions not available

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I have a 4K 65 inch TV (UN65KS8000). I've recently noticed that some functions from the setting menu, including software update, are in gray and not available. Does anyone know why?

 

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Knaub
Galaxy

Re: Software Update and other functions not available

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Try it when not using an internet app. Change sources to hdmi or something.

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Samsung Moderator
Samsung Moderator

Re: Software Update and other functions not available

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It is possible your TV is up to date. May I have the firmware version your TV is running?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userRhx608RBym
Asteroid

Re: Software Update and other functions not available

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But what about broadcasting and Self Diagnosis, they are both in gray too.

 

The firmware version of the TV is 1233

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Knaub
Galaxy

Re: Software Update and other functions not available

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Try it when not using an internet app. Change sources to hdmi or something.

Reply
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