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Solution to Paramount Plus App not streaming content or live TV

(Topic created: 10-05-2021 07:44 AM)
AU94cmk71
Constellation
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4k, 8k and Other TVs

After several months of troubleshooting with Paramount Plus Tech Support, I have finally solved the issue of the Paramount Plus app not streaming content or live TV. The issue I had been having is that the app would work fine at certain times of the day (mostly morning and early afternoon), but then would not stream shows, movies, or live tv at other times (usually in the evening). It would try to load, and then I'd get a scrolling wheel with a blank screen, followed by an error message.  After numerous suggestions to reboot TV/modem/router, reload app, etc., I finally got Paramount Plus tech support to look at more details of my problem. Here is what they said:

"When it comes to Samsung TVs, the DNS configurations can impede on viewing when using our app as these settings as these settings send you to the proper servers to access the service. If these settings do not match your internet providers recommendations, then this can cause the issues you are experiencing on the Samsung. Also, IPv4 and IPv6 protocols can impede on viewing as well as these are used to make communication with our servers and others possible. Ensuring that DNS configurations match the ISP and having both IPv4 and IPv6 protocols enabled will allow for better communication between your device and our servers which will prevent the interruptions you are experiencing on this one device. To ensure this set-up is correct on your network, you would need to have your internet provider ensure this as we do not have access to the network. "

Rather than call my ISP, I accessed my router to view the internet port DNS settings, and then manually entered that same DNS setting into my Samsung Network connection. The setting had been set to "obtain automatically." And since that time, the Paramount Plus app has worked flawlessly, and my other apps have loaded more quickly than previously.

Hopefully if others are having this same issue, this will resolve your problem.

1 Solution


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Solution
gneisstomeetu
Constellation
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4k, 8k and Other TVs

This worked! Phew! I logged into my ATT Gateway router (http://192.168.1.254) to view Broadband > Status > Primary DNS. On my 2020 Samsung TV, Settings > General > Network > Network Status > IP Settings > DNS Setting. Switched it from auto to manual. Entered in the Primary DNS number from above. 

I've been struggling to watch Live TV on the Paramount+ app for many many months trying reinstalling, etc. Thank you, thank you, thank you.

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6 Replies
DanG92263
Sun
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4k, 8k and Other TVs
Awesome. Thank you.
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userekqHHF8azO
Constellation
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4k, 8k and Other TVs

Thanks, this did work to some extent, but I can only access the original content, not the  

cbs content. Any ideas?

 

 

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userLIhoNraA43
Astronaut
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4k, 8k and Other TVs

Both the online site and tv app ask for an activation code to enter my tv as a paramount plus device. I don’t know where to get the code if the tv does not give one.

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user2dWvekseO2
Astronaut
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4k, 8k and Other TVs

That is a great share. I am sitting here looking for a replacement screen and came across your post. I am sad that there isn't a workaround or a fix included in the set up. Or at least a notification that the DNS can be an issue. Sadly it wasn't but you did figure it out. God is good. 

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SamsungCaleb
Samsung Moderator
Samsung Moderator
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4k, 8k and Other TVs

Thank you for that information! 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Solution
gneisstomeetu
Constellation
Options
4k, 8k and Other TVs

This worked! Phew! I logged into my ATT Gateway router (http://192.168.1.254) to view Broadband > Status > Primary DNS. On my 2020 Samsung TV, Settings > General > Network > Network Status > IP Settings > DNS Setting. Switched it from auto to manual. Entered in the Primary DNS number from above. 

I've been struggling to watch Live TV on the Paramount+ app for many many months trying reinstalling, etc. Thank you, thank you, thank you.

View solution in context

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