A strange issue. watching American Gods on STARZ, the sound plays during trainers, but not during the show. Sound is working fine in other APPs and channels. Any idea?
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I am having the same issue with American Gods. I have done the troubleshooting of trying to reset the TV, deleted and reinstalled the app. The only thing I have not done was reset the Hub, as that logs you out of EVERYTHING and I don't want to do that unless I absolutely have to.
I do have a roku on another TV, I attached that to my TV and American Gods plays fine. I need that Roku on the other TV, so really need this to work on my TV.
Samsung, please help
If you have done the reset and checked for software updates for both the TV and the app I would recommend reaching out to Starz Customer Service concerning this since this is the only app that you are having trouble with.
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I just got Starz, installed the app, and ... no sound on the programs. But sound on preview.
powered off / on the tv and made sure the firmware on the tv is up to date - and no sound.
I ended up using my iPad and mirror on to the tv.
I have found if i begin a program with no sound, I just need to play for a few seconds, then get out of the show, go back in and click "RESUME" and the sound comes on.