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Original topic:

Sound not working on STARZ app

(Topic created: 10-05-2020 12:54 PM)
user6kQKHScCdS
Constellation
Options
4k, 8k and Other TVs

When I received my tv, I downloaded the STARZ app the sound worked great. Now when I go to watch the STARZ app the sound works on the previews but when the actual movie or show start, the sound is not working, helppppp???

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1 Solution


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Solution
user9GoklBTTU6
Astronaut
Options
4k, 8k and Other TVs

Just found a solution 

I googled it and here's the link

you have to cold boot the tv

hold down the on/off button to the tv turn off and on again

https://www.samsung.com/us/support/troubleshooting/TSG01003027/

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7 Replies
SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
4k, 8k and Other TVs

I'm sorry to hear that, is this occur on the TV or through a soundbar? Also does this occur with any app that you use? 


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user6kQKHScCdS
Constellation
Options
4k, 8k and Other TVs

This happens on the TV not a sound bar. No this does not happen on any other app, only STARZ. 

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SamsungLarry
Community Manager
Community Manager
Options
4k, 8k and Other TVs

I recommend reaching out to the developer of the app regarding this.







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Solution
user9GoklBTTU6
Astronaut
Options
4k, 8k and Other TVs

Just found a solution 

I googled it and here's the link

you have to cold boot the tv

hold down the on/off button to the tv turn off and on again

https://www.samsung.com/us/support/troubleshooting/TSG01003027/

View solution in context

user13UGy4C3GH
Constellation
Options
4k, 8k and Other TVs

I did that and it didn't work. Interesting enough,  I can watch free episode of a Starz show on the Apple App.

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useryvnrDfC7pG
Astronaut
Options
4k, 8k and Other TVs

Use Apple airplay for now but I think they're gonna update and fix the problem soon

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usergg7MemyLR1
Astronaut
Options
4k, 8k and Other TVs

I ended up doing the same, mirror from my iPad. A little frustrating that it doesn't just work. 

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