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Re: Sound pops while watching tv

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@DagonRwrote:

I too am having this problem.  The model is a Samsung UN65MU800D 65" connected via optical cable to a Panasonic sound system.  The Panasonic system was used for years prior to this TV and never had this issue, so I know that is not the cause.


You want to start by setting your TV to Bitstream and see what options it then gives you based on what it sees your AVR can do. Mine changes when I change between Bitstream and PCM (Pulse Code Modulation).

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DagonR
Asteroid

Re: Sound pops while watching tv

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@FarmerBobwrote:

@DagonRwrote:

I too am having this problem.  The model is a Samsung UN65MU800D 65" connected via optical cable to a Panasonic sound system.  The Panasonic system was used for years prior to this TV and never had this issue, so I know that is not the cause.


You want to start by setting your TV to Bitstream and see what options it then gives you based on what it sees your AVR can do. Mine changes when I change between Bitstream and PCM (Pulse Code Modulation).


Thanks @FarmerBob  Our TV had the HDMI Input Audio Format already set to Bitstream.  The Digital Output for Audio Format was set to Dolby Digital.  I changed the Digital Output for Audio Format to PCM.  We will see if that makes a difference.  

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timstack
Galaxy

Re: Sound pops while watching tv

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I'm also still having this issue with my 55 inch Q7F Samsung TV with Vizio Sound bar 4251. On my sound Expert  settings with TV I'm using HDMI Input Audio Format: Bitstream and Digital Output Audio Format: Dolby Digital. If change the Digital Output to PCM I receive surround sound in all speakers even if the cable channel not in 5.1 Another words I'm hearing the same thing coming out of Sound bar and also hearing it in my 2 small surround speakers which doesn't seems right.

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userQj3jhzz7NX
Astronaut

Re: Sound pops while watching tv

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I bought an MU8000 65” for 2017 Black Friday sale and now experience this random popping issue as well as cloudy pixelated black/dark scenes. Is anyone at Samsung going to acknowledge these inquiries and suggest a solution? (That doesn’t just involve suggesting general troubleshooting that we’ve already tried out)

 

I find the lack of customer service and accountability extremely aggravating, especially considering how much money we have all spent on these products. If these problems continue to persist without Samsung taking responsibility and/or coming out with permanent solutions, I will be utilizing the 1-year warranty and buying a TV from a different company.

 

 

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Highlighted
Samsung Moderator
Samsung Moderator

Re: Sound pops while watching tv

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Hello, userQj3jhzz7NX. Please send us a private message with the model and serial of the television. We'd be happy to look into this for you. 

Community Guidelines: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-General-Guidelines/ba-p/459817
Terms of Service: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-Terms-and-Conditions/ba-p/460091
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user5Kljc9NPnU
Constellation

Re: Sound pops while watching tv

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My 55 inch QN55Q7FAM has been making popping/crackling noises as well. This is very annoying and alarming considering the very high cost of the TV. Please provide assistance to correct this.

 

Thanks

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userhi2BT64nh2
Constellation

Re: Sound pops while watching tv

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Curious to know if the audio issue you guys are having is similar to mine? https://youtu.be/NTD55ZiUuWM

 

 

Thank you.

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alstrud
Constellation

Re: Sound pops while watching tv

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I’m having the exact same issue...random popping noises with a slight reduction in volume.  Seems to happen when watching shows off the PVR mostly.  Sometimes you don’t hear it for days, but this morning, it’s been happening every couple of minutes.  The TV is 70” curved LED bought on Black Friday, so it’s only 4 months old.  Any ideas on what to try would be appreciated.

 

Thanks.

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userZcD3dg54Yw
Constellation

Re: Sound pops while watching tv

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I have also been having this random popping noise, then volume drops.

Model UN65MU9000.

Current software version is 1210

 

What would you suggest we do next?

File a warranty claim?

 

Thanks, 

John

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Black Hole

Re: Sound pops while watching tv

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@userZcD3dg54Yw: There is an updated firmware version for your unit. Please visit the link below for more details. 

 

https://www.samsung.com/us/support/owners/product/2017-uhd-smart-tv-mu9000

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