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userZcD3dg54Yw
Constellation

Re: Sound pops while watching tv

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Downloaded FW 1230 and updated my UN65MU9000 this afternoon.

Too early to claim any victory yet, but no popping on limited TV so far.

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Samsung Moderator
Samsung Moderator

Re: Sound pops while watching tv

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Let us know if you continue to experience the popping. Smiley Happy


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userVMy9Yo8S32
Constellation

Re: Sound pops while watching tv

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Still popping after the update. Just happened about 4 times in the past hour. This is getting old. 

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Samsung Moderator
Samsung Moderator

Re: Sound pops while watching tv

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@ userVMy9Yo8S32 Can you send a Private Message with the full model and serial numbers of the television with the updatedhttps://bit.ly/2mQxylV version that you are currently at? 

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usersF1mhbsCGq
Constellation

Re: Sound pops while watching tv

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I've had my tv for a couple of months (UN55MU9000), and the popping has gotten worse.  It pops more so now and the volume changes.  Sometimes it will 'pop' several times one after the other, and the volume lowers for each 'pop'.  I would appreciate a response from a moderator concerning what my steps for fixing this problem would be.  I've seen several fixes, from updating software to changing cables, but would appreciate an official response in order to not damage my tv set because I did the wrong thing.

Your response is appreciated.  Thanks.

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Samsung Moderator
Samsung Moderator

Re: Sound pops while watching tv

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@usersF1mhbsCGq What is the current software version? Are there external speakers connected to the television? Does it happen on all sources?

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userTZdRAirMKv
Asteroid

Re: Sound pops while watching tv

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I've done the automatic update, and the current version is 1221.  The software version is T-KTMAKUC-1221.0, BT-S.

 

I have a soundbar, but I don't use it because the popping sound comes thru as well.  The popping doesn't happen on all sources, nor does it happen all the time.  I've been trying to figure out if it comes after having the tv on for some time, or certain volume strength, but it's just random.

 

Anything else, please let me know.

 

Thanks.

 

 

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Highlighted
Nebula

Re: Sound pops while watching tv

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@userTZdRAirMKv

Please provide me with your complete model code and I will be glad to look into this matter for you as I completely understand how frustrating that must be.

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userTZdRAirMKv
Asteroid

Re: Sound pops while watching tv

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Model Code:  UN55MU9000

Software Version: T-KTMAKUC-1221.0, BT-S

 

Any help would be appreciated.

 

Thanks.

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Samsung Moderator
Samsung Moderator

Re: Sound pops while watching tv

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Thanks for that info @userTZdRAirMKv. May I ask on what sources you are noticing this popping?

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