I recently purchased a Samsung - 55" Class (54.6" Diag.) - LED - 2160p - Smart - 4K Ultra HD TV, and now that I have had it a few days, I am noticing that the sound pops every couple minutes or so. It makes no difference weather the volume is higher or lower it still pops, but the intensity of the pop does change with the volume. (Quiet pop/crackle when on a lower volume) is there anyone who could give me advice on what to do, or maybe someone has had the same problem and has solved it?
Thank you for that bit of clarification. If it's popping after the television is powered off, that's normal. The television will contract and expand from the heat.
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No, it also consistently comes during the tv is playing. I think I can live with when it’s turned off. But not when it is on. It is the same popping sound that everyone else here is talking about.
We understand, we show that update version 1202.3 should be available for the TV. Can you try updating using a USB and this link and let us know if this changes the symptom at all?
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Thank you for the update. I can confirm i have found an alternative fix for my sony ht-z9 soundbar. i select it as the source and press tv button on sony remote. for some reason this allows for external processing of tv sound. no popping at all. i have also installed new firmware and have noticed no popping as of yet, but that could be because of the workaround i am currently using. will follow-up if popping occurs with new firmware.
I am sorry to hear this. I would be happy to set the unit up for service. If you would like to continue, please drop a private message here: https://bit.ly/2mQxylV with the serial number of the television?
I also have this issue with my Q6FN. They replaced my first TV but second do the same clicking noise.
I tried many many things to find the reasons but at the moment i still hear the noise.
Firmware is the latest ( end of December ) , no cables attached, new power cord , local diming set to low, brightness set to low, no hdmi cables, 5v common card inserted.
I don't know what is the next step, I have to askf for 3rd replacement ?
