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userOdlGBSH4ck
Constellation

Sound pops while watching tv

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Hello, 

 

I recently purchased a Samsung - 55" Class (54.6" Diag.) - LED - 2160p - Smart - 4K Ultra HD TV, and now that I have had it a few days, I am noticing that the sound pops every couple minutes or so. It makes no difference weather the volume is higher or lower it still pops, but the intensity of the pop does change with the volume. (Quiet pop/crackle when on a lower volume)  is there anyone who could give me advice on what to do, or maybe someone has had the same problem and has solved it? 

1 SOLUTION

Accepted Solutions

Re: Sound pops while watching tv

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FYI, the latest 2017 MU and Q Series firmware version 1230.0 addresses the pop noise issue and is available for download under the "Manuals and Downloads" section of the Support Page.

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251 REPLIES 251
userVcUWhseRfH
Constellation

Re: Sound pops while watching tv

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I just purchased (11/20/2017) and am having the EXACT thing.  I searched out here to see if anyone else had the issue and if there was any resolution.  I only have the built in TV speaker.  One HDMI cord from tv to box.  It does not seem to do it all the time.  It happened some a couple days ago, I don't remember it happening at all yesterday (lots of football all day), but tonight it's doing it on NBC football game; didn't seem to do it all day earlier on other non- NBC channels.  It happens during broadcast and commercials.  I will be watching this thread for answers.

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userVcUWhseRfH
Constellation

Re: Sound pops while watching tv

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I forgot to say same thing on same TV model.
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timstack
Galaxy

Re: Sound pops while watching tv

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My QF7 does the occasional popping sound with Vizio Sound bar.
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userXZCJ4L6xKv
Asteroid

Re: Sound pops while watching tv

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Sorry that I can not help but i was coming here to ask the exact same question. We purchased a 65" 8 series recently and the popping is driving us nuts. The tv is connected to a bose V35 via optical cable and the popping while not constant, is frequent enough to drive a sane person crazy. The bose system has never had a popping issue before the new TV.  I have a new optical cable coming tomorrow but i sincerly doubt that will fix anything. 

 

If Samsung or other users could chime in with possible soltions it would be helpful.  I hope that we all find resolution soon. 

 

 

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timstack
Galaxy

Re: Sound pops while watching tv

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I'm still having this issue with 55 inch Q7F and Vizio Sound bar SB 4251. Firmware on TV is updated to 1151 and Vizio Sound bar is also updated with their latest firmware. Occasionally a Popping Burst will come out of all speakers. Only happens when using sound bar not TV speakers. Can someone look into? Thanks
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user2mUL73fS5f
Constellation

Re: Sound pops while watching tv

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 user XZCJ4L6xKv,

 

 

Did the new optical cable fix the popping issue?

 

I'm going to try using another HDMI cable to connect the TV to my cable box. I'm wondering if that's the issue..

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user7WGTik3Dvp
Constellation

Re: Sound pops while watching tv

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Same thing with my 55" curved UHD set and m-4500 sound bar.

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Samsung Moderator
Samsung Moderator

Re: Sound pops while watching tv

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How are the two devices connected?

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user3guiRsAAEK
Astronaut

Re: Sound pops while watching tv

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Same issue here. Very random. I would guess a decoder problem which should be easy to fix with software. I’m a tv engineer  and have heard similar issues with format mismatches. Timing on the mp3 layer?

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