Original topic:

Storage Space Full But Only have Factory Apps on TV

(Topic created on: 1/23/21 7:26 PM)
userSExjBmTByW
Asteroid
Options
4k, 8k and Other TVs

I have a UN58MU6100 Smart TV.  I CANNOT get the storage to clear.  Currently I have 0 space, and the only apps on the TV are the the factory loaded apps.  I can't delete them of course.  I have done a reset on the TV loads of times.  Reset, unplugged the TV for 8 hours, then tried again.  Nothing works.  The reset options on the TV do not wipe out everything.  I've had support people remote access the tv and do a reset.  Things still do not get wiped out. It will start up with Wifi access still loaded.  Apps may still be there.  The only option I've been given is I can pay $150+ to have someone come out to my house and try to fix it.  (Plus I'd have to pay them $50+ to take my TV off the wall because why would that be included in the ridiculous service fee??)  No guarantee it can be fixed of course because no one seems to know what is wrong.  I suggested there was a malware.....since it's reading that all my storage space has been used up but there is nothing on the TV that didn't come from the factory.  No one in the Support team knows what to do with that suggestion.  Sometimes they don't even know what it means.  Virus scans show nothing, but if I have no storage, how do I know I have a current version of the virus scan software?  Searches here and on the internet pull up possible fixes but it is either for a different television model or a television model available in Australia or some other country besides the US.  

 

This is incredibly frustrating.  There must be some way to fix this besides paying someone to come into my home, expose me to Covid, do the same reset steps I and everyone else have done, and still get nothing fixed.

3 Replies
Zhan1122
Asteroid
Options
4k, 8k and Other TVs
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userSExjBmTByW
Asteroid
Options
4k, 8k and Other TVs

Thanks, but it's not a 2020 tv.  So this path does not work.  There is no 'Device Care' option.  The TV was purchased in 2018.

useriKF2qdUlwI
Astronaut
Options
4k, 8k and Other TVs

I have the same issue. Agreed that the link above does not work.

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