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user5I3a3VzMSO
Asteroid

Strange strip on bottom on new 65” Q70R

Just unpacked my new 65” Q70R TV. 

There’s an odd strip across the bottom of the screen, I can’t figure out what is happening. 

Has anyone seen this before?

The pics are turned, I can’t figure out how to orient properly, sorry. 

Any advice or help would be much appreciated. 

Thank

A110E3D9-1D3F-44D5-8D0F-5992ABB99F2E.jpeg

 

EFABE4E1-7C28-426B-A2FB-5B8565539933.jpeg

 

536A7F39-EB0B-4234-8034-95082CBB94C1.jpeg

 

B3DF7ACA-7053-4FE4-9026-ABE5DA550BE8.jpeg

 

7 REPLIES 7
Samsung Moderator
Samsung Moderator

Re: Strange strip on bottom on new 65” Q70R

It should not look like that. I would recommend exchanging the unit with your retailer. 

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user5I3a3VzMSO
Asteroid

Re: Strange strip on bottom on new 65” Q70R

Thanks, will do!

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Samsung Moderator
Samsung Moderator

Re: Strange strip on bottom on new 65” Q70R

You are very welcome! 

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B0B-O
Asteroid

Re: Strange strip on bottom on new 65” Q70R

Inquiring what the retailer said. Did you try to bring back? I have same exact issue- my pics mirror yours exactly. After taking entire screen protecting shiny film off there was still this small band at bottom. I very carefully pulled that away after much debate...and there still a shiny band underneath that-  I do not think that is coming off as it doesn't seem to lift or start, but again I'm debating to try.... Any progress or info you received would be a help. Tv is gorgeous but after seeing this in the daylight on day 3, I can't unsee it now. D0067592-7360-4A40-ADA8-C643562843D2.jpegBefore thin film was removed

 

ED65DB5A-2309-4DA2-895A-5AD1C0A35558.jpegThis is thin film that came off, and still glossy underneath.

 

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user5I3a3VzMSO
Asteroid

Re: Strange strip on bottom on new 65” Q70R

So I found out that there’s a thin metal strip along the bottom that we shouldn’t mess with. 

For some strange reason the whole screen protector doesn’t cover the bottom strip, which is why we have to remove the extra tiny thin protective strip across the bottom. 

I wound up keeping my tv after seeing the same strip on floor models in the store. 

Mine looks bad from the heavily zoomed in pics but is fine in real life. 

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BrandyR73
Asteroid

Thx a lot! We didn't even realize that was still there......

Thx a lot! We didn't even realize that was still there.... We bought our TV back in Aug..... After seeing your post I checked and there it was....

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user5I3a3VzMSO
Asteroid

Re: Thx a lot! We didn't even realize that was still there......

Ha! That’s exactly it!!

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