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Constellation

TU - 8000 Series TVs disconnect from WiFi every day

I recently purchased two 8000 series TVs and they both disconnect from the WiFi CONSTANTLY! My WiFi signal is fine and other devices have no problem staying connected to my network. The only thing that works is to reset the Network Settings and then reconnect. It's so annoying - I've seen similar posts, does anyone have a solution that worked for them?

1 REPLY 1
Samsung Moderator
Samsung Moderator

Re: TU - 8000 Series TVs disconnect from WiFi every day

I am sorry to hear about this. Please perform a cold boot on the television using the following steps.

 

With the television on, press and hold the Power button on the remote until the unit powers off and back on.

Reconnect to the WiFi network.

 

If you continue to have trouble after the cold boot, send the full model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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